Collections Supervisor

2 weeks ago

Manila, National Capital Region, Philippines Axos Business Center Full time

About This Job
Oversee a team of collections specialists working on auto, unsecured loan portfolios, as well as oversee third-party vendors handling collection activities

  • Oversee a minimal in-house staff of specialists working auto and unsecured loan portfolios, as well as overseeing third-party vendors handling collection activities
  • Evaluates current methods of collection operations for quality, efficiency, effectiveness, and cost consideration.
  • Supervises collections projects related to new services and products to ensure that specific collection goals are met.
  • Resolves diverse non-routine problems that deviate from standard collection policies as they occur.
  • Engages in efforts to minimize loss and meet assigned collection goals.
  • Individual will also be a collector. 70% IC collection role and then 30% supervisory

Experience Requirements

  • 3+ years' a collection/recovery supervisory position
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Excellent verbal and written communication skills

About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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