Application Managed Services

9 hours ago

Cubao, National Capital Region, Philippines Infoworx Inc. Full time ₱900,000 - ₱1,200,000 per year

1. Service Delivery

  • Ensure applications are stable, consistent, and high-performing.
  • Align application performance with business needs and expectations.

  • Oversee daily operations to maintain:

  • SLA (Service Level Agreement) compliance

  • KPI (Key Performance Indicator) targets
  • Drive optimal service quality and user satisfaction.

2. Incident & Problem Management

  • Lead efficient resolution of incidents and problems.
  • Conduct thorough root cause analysis (RCA).
  • Implement preventive measures to avoid recurrence.
  • Minimize downtime and ensure continuous system availability.

3. Application Knowledge

  • Maintain deep technical and functional understanding of supported systems.

  • Use this knowledge to:

  • Guide troubleshooting

  • Support enhancements
  • Enable informed decision-making

4. Continuous Improvement

  • Promote:

  • Proactive monitoring

  • Automation
  • Process optimization
  • Identify and address service delivery gaps.
  • Implement improvements to boost efficiency and user experience.

5. Stakeholder Management

  • Collaborate with:

  • Business users

  • Internal IT teams
  • External vendors

  • Ensure:

  • Clear communication

  • Timely updates
  • Alignment of AMS activities with business priorities

6. Governance & Compliance

  • Enforce:

  • ITIL standards

  • Security protocols
  • Documentation practices

  • Ensure:

  • Audit readiness

  • Policy adherence
  • Consistent process governance

7. Team Leadership

  • Build and mentor a capable AMS team.

  • Foster a culture of:

  • Accountability

  • Collaboration
  • Service excellence
  • Continuous learning

8. Monitoring of Project Tiers

  • Oversee AMS-related project progress via the Application Delivery Plan.

  • Ensure:

  • Proper prioritization

  • Milestone tracking
  • Alignment with business objectives
  • Visibility and control across initiatives

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