Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱150,000 - ₱250,000 per year

We are building a pool of Customer Service Representatives to support our US or AU-based clients. The ideal candidate will be the first point of contact, providing exceptional service and resolving inquiries via phone, email, and chat. Experience in a US or AU-facing BPO is crucial.

Key Responsibilities:

  • Handle customer inquiries and resolve issues promptly and professionally through various channels (phone, email, chat).
  • Provide information about products and services.
  • Process orders, forms, and applications.
  • Identify and escalate priority issues to the relevant teams.
  • Maintain accurate records of customer interactions and transactions.
  • Strive to achieve high customer satisfaction and first-contact resolution.

Qualifications:

  • At least 1-2 years of experience in a customer service role, specifically supporting US or AU customers in a BPO or multinational setting.
  • Excellent verbal and written English communication skills with a neutral accent.
  • Strong computer navigation skills and proficiency with CRM systems (e.g., Salesforce, Zendesk).
  • Customer-oriented with a calm and patient demeanor.
  • Willingness to work on a shifting schedule, including night shifts and US or AU holidays.

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