Client Success

23 hours ago

Quezon City, National Capital Region, Philippines Ready Roles Full time ₱1,200,000 - ₱2,400,000 per year
Client Success & Fulfillment Specialist

for USA Home Listings | Ready Roles Division

Position Overview:

The Client Success & Fulfillment Specialist is the driving force behind the Data Activator Assistant Program, a high-impact initiative built for moving company owners using Tier 2 homeowner data from USA Home Listings. You'll manage VA placements, onboarding, outreach performance, and marketing execution—ensuring every assistant drives value from Day 1.

This is a hybrid operations and client success role ideal for a proactive implementer who thrives in fast-paced environments. You'll coordinate across recruiting, sales, and content, all while ensuring our clients and assistants are supported, coached, and driving measurable results.

Why Join Flywheel?

You're the Operator Behind the Growth – You manage the engine that powers lead generation and outreach success for local moving companies.

You Own the Assistant Journey – From matching and onboarding to tracking messages and moves booked, you make sure every assistant delivers.

You Drive Grassroots Marketing – Using our outreach toolkit and proof of ROI, you keep interest and engagement flowing week after week.

Key Responsibilities:
1. Assistant Fulfillment & Onboarding
Deliver one assistant at a time using a video + scorecard format.Coordinate with recruiting to maintain a trained bench skilled in:
Tier 2 data filteringSMS outreachCRM and EOD reporting

 Launch and manage a structured 10-day onboarding plan post-client selection.Track daily progress and coach assistants to meet outreach expectations.Treat Big League Movers as your internal testbed—apply, test, and optimize systems for external rollout.

 2. Performance Tracking & Escalation
Maintain a performance tracker including:

Hours workedMessages sentEstimates bookedMoves closed

Realtor meetings set

 Track and manage assistant bonuses and performance-based incentives.Submit weekly Monday reports to EAOM and Integrator EA.Escalate no-shows or underperformance within 24 hours via Slack, including screenshots and a proposed solution.

 3. Marketing Execution – USAHL Team Stack
Operate our outreach toolkit:

Shortlink landing pageOutreach scriptsVisual flyersExplainer video

 Post 3x/week in Facebook groups using:

ScreenshotsEOD highlightsClient quotesROI proof

 Respond to comments and DMs, track lead engagement, and escalate hot leads to the Sales Strategist or Integrator EA.

 4. Task & Communication Management
Organize tasks and deadlines using Todoist.Provide daily red light updates and participate in weekly planning cycles via Slack.Collaborate cross-functionally with:

HR Manager (recruiting needs)Sales Strategist (lead pipeline readiness)EA – Ops & Content (asset updates and funnel optimization)

 5. Client Success Follow-Up (Retention + Expansion)
Follow up monthly with every new client during their first 4 months.Confirm assistant performance, gather testimonials, and address concerns.Identify upsell opportunities:

Additional Data ActivatorsCustom VA rolesAdmin or marketing-focused Ready Roles Assistants (RRAs)

 Submit a monthly report summarizing:

Clients contactedAssistant outcomesAny expansion opportunities or flags

 What We're Looking For:

Execution-First Operator – You love seeing a system work and know how to keep it moving without daily supervision.

Client-Savvy Communicator – You can write clean, confident updates and follow up with business owners to keep relationships strong.

Metrics-Driven Mindset – You track output and flag red lights with clarity and speed.

Balanced Skillset – You're equally comfortable posting in Facebook groups, onboarding assistants, and updating tracking sheets.

Qualifications:
2+ years in operations, client coordination, VA placement, or project executionStrong written English and professional communication skillsFamiliarity with VA workflows, task management tools, and online outreachComfortable using Facebook groups and Canva for grassroots marketingHighly organized, reliable, and self-managingThis Role Is Not for You If…
You avoid outreach or online postingYou're uncomfortable messaging business owners or following upYou struggle to organize yourself or track task statusYou wait for direction instead of taking initiative

 You'll Thrive in This Role If…
You love building systems and improving workflowsYou're excited to help small businesses grow through VA supportYou balance marketing, fulfillment, and reporting with easeYou follow through without being chasedYou enjoy working in Slack, Todoist, and Google Workspace

 Apply Today

If you're ready to own a program that drives real ROI for small businesses, build VA placements that succeed, and keep growth pipelines healthy and active—we want to hear from you. Apply today and take the lead on Flywheel's fastest-growing assistant program.

  • Client Success Lead

    3 days ago

    Quezon City, National Capital Region, Philippines OpsArmy Full time ₱2,500,000 - ₱4,000,000 per year

    Job Description Client Success LeadPosition Type: Full-TimeLocation: RemoteApply here: About the RoleWere hiring a Client Success Lead who will bridge communication between our clients and the talent supporting them. This role focuses on relationship-building, talent support, issue resolution, and ensuring day-to-day operations run smoothly.If you have BPO...

  • Client Success

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Driving Change in the Global Renewables Market Our client is a leading global marketplace for environmental commodities and energy solutions. Through advanced technology, they connect companies, developers, and investors to accelerate the transition to a clean energy economy. Their innovative systems bring transparency, efficiency, and trust to the...

  • Client Success Manager

    3 days ago

    Makati City, National Capital Region, Philippines Alps Technologies Full time ₱480,000 - ₱600,000 per year

    Pay: ₱40, ₱50,000.00 per monthJob description:CLIENT SUCCESS MANAGER (CSM) — ALPS TECHNOLOGIESAt ALPS Technologies, we grow success through long-term partnerships. As a Client Success Manager (CSM), you'll lead our Client Success team, manage key accounts, and ensure clients achieve lasting value from our solutions.What You'll Do:Lead and mentor Client...

  • Client Success

    21 hours ago

    Makati City, National Capital Region, Philippines Filta Full time ₱250,000 - ₱500,000 per year

    Location: Must work in our Makati office Tuesday to Thursdayat RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHTAbout the CompanySince 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines...

  • Client Success Specialist

    22 hours ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱1,500,000 - ₱2,500,000 per year

    Overview:We are seeking a detail-oriented and dependable Client Success Specialist to provide administrative and operational support to the Customer Success Department. This role will help ensure smooth coordination between internal teams and clients by assisting in data management, report preparation, and communication tracking.The ideal candidate is...

  • Client Success

    24 hours ago

    Makati City, National Capital Region, Philippines FiltaGlobal Full time ₱250,000 - ₱500,000 per year

    Location: Must work in our Makati office Tuesday to Thursday at RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHTAbout the CompanySince 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines...

  • Client Success Manager

    3 days ago

    Makati City, National Capital Region, Philippines Spiralytics, Inc Full time ₱1,200,000 - ₱2,400,000 per year

    The Client Success Manager is responsible for growing our clients' businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they...

  • Client Success Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱1,500,000 - ₱2,500,000 per year

    Position OverviewTheClient Success Manager (CSM)forHTGis responsible for ensuring long-term client satisfaction, retention, and account growth through effective relationship management, strategic planning, and operational excellence. This role acts as the primary liaison between the client and internal teams, ensuring that service delivery, performance...

  • Client Success Manager

    23 hours ago

    Makati City, National Capital Region, Philippines etaily Full time ₱600,000 - ₱1,200,000 per year

    Principal Duties and ResponsibilitiesAs a Client Success Manager, you will be the client's main POC leading the end-to-end process, including cross-functional activities involving internal and external stakeholders. You will also be responsible for developing strong relationships with brands, marketplaces, and other channels to drive business growth.Job...

  • Associate Client Success

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱104,000 - ₱180,000 per year

    Drive the Future of Clean Mobility Join a global team at the intersection of sustainability, technology, and innovation. Our client is a trailblazer in environmental data and clean energy technology, powering solutions that connect sustainability with financial performance. Through their global digital infrastructure, they enable businesses to participate...