Client Service Analyst, Client Service Delivery

JOB DESCRIPTION

We are looking to recruit Client Service Officers who are keen on providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, by phone and by email.

As a Client Service Analyst within the Client Service Delivery team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services.

Job responsibilities

• Provide support via email and telephone hotline to both internal and external JP Morgan customers regarding their accounts and transactions.
• Maintain a high level of proficiency in Treasury Services (TS) products and technical applications.
• Resolve customer issues and queries with a focus on delivering excellent customer service.
• Collaborate with support functions and other business units to ensure timely and satisfactory responses to customer inquiries.
• Contribute to managing overall service levels for phone and email communications.
• Take ownership of complaints, ensuring they are escalated appropriately using the sensitive client process.
• Escalate unresolved problems in accordance with the Policy & Procedure guidelines.
• Participate in ad-hoc initiatives aimed at improving quality, creating efficiency, or enhancing client experience.

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills.
• Minimum of 2 years of customer service or product support experience in a call center environment.
• Strong analytical and problem-solving abilities.
• Flexibility to adjust work schedule within the APAC shift.
• Ability to prioritize tasks, handle multiple responsibilities, and work under pressure in a team setting.
• Self-starter with minimal supervision required.
• Quick adaptability to learn new products and technologies.
• Detail-oriented with thorough review skills and follow-through to resolution.
• Proficient in various desktop and internet-based applications.

Preferred qualifications, capabilities and skills

• Knowledge of Clearing/SWIFT, cheques, and international payment conventions/practices is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.