Client Services Executive

3 days ago

Taguig, National Capital Region, Philippines PROVENANCE DISTRIBUTIONS INC. Full time ₱1,200,000 - ₱2,400,000 per year

We are looking for a Client Services Executive to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, bilingual with a strong well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying opportunities for growth.

This is a full-time role with reporting line to local management and to VP of Global Client Services.

Key Responsibilities

  • Serve as the main point of contact for key clients
  • Build and maintain strong, long-lasting client relationships with a professional and courteous approach.
  • Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.
  • Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.
  • Address and resolve client issues with a sense of urgency and diplomacy.
  • Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.
  • Provide account updates and performance reports to clients and internal stakeholders.
  • Identify upselling or cross-selling opportunities based on client needs and market trends.
  • Maintain detailed documentation of client interactions and agreements.
  • Conduct onsite client meetings and regular check-ins
  • Coordinate with internal teams to deliver service excellence
  • Identify client needs and propose service improvements
  • Handle concerns and resolve issues in a timely, courteous manner
  • Prepare account reports and updates for clients and management

Qualifications

  • At least 1-2 years' experience in client servicing, account management, or a similar role
  • Background in the hospitality industry or client-facing roles preferred
  • Excellent English communication skills (written and oral)
  • Professional, courteous, and proactive in handling client concerns
  • Proficient in basic tools (e.g., email, MS Office, Google Workspace)
  • Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
  • Excellent verbal and written communication skills in English; must be fluent and professional in tone.
  • Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
  • Highly organized with the ability to multitask and manage multiple accounts simultaneously.
  • Familiarity with CRM systems and client service tools is a plus.
  • Willingness to travel to client locations within Makati and Bonifacio Global City CBD areas as required.

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