Client Services Manager

4 days ago

Taguig, National Capital Region, Philippines Project One Studio Full time $40,000 - $60,000 per year

Position Overview:

The Client Services Manager is responsible for building and maintaining strong

relationships with clients, ensuring their needs are understood, met, and exceeded. This

role bridges the company and its clients by managing communications, coordinating

project requirements, and ensuring service excellence. The Client Services Manager

works closely with the BD Director and cross-functional teams to deliver successful

outcomes that enhance client satisfaction and long-term partnerships.

Key Responsibilities:

● Act as the main point of contact for assigned clients, managing day-to-day

communications and relationship-building.

● Understand client requirements, objectives, and challenges to provide tailored

solutions and recommendations.

● Collaborate with internal teams (production, creative, finance, and operations) to

ensure timely delivery of projects and services.

● Prepare client briefs, proposals, and service agreements in coordination with the

BD Director.

● Oversee client onboarding and ensure smooth handover of projects from sales to

execution.

● Monitor client satisfaction, gather feedback, and proactively address concerns to

maintain high service standards.

● Support the BD Director in identifying opportunities for account growth,

cross-selling, and upselling.

Job Description – Client Services Manager:

● Track, report, and analyze client account performance, providing insights and

recommendations to management.

● Assist in the preparation of business reviews and presentations for clients and

management.

● Ensure all client engagements align with company standards, brand image, and

business objectives.

Qualifications:

● Bachelor's degree in Business Administration, Marketing, Communications, or

related field.

● At least 3–5 years of experience in client servicing, account management, or

business development, preferably in media, advertising, or creative industries.

● Strong interpersonal and communication skills, with the ability to manage multiple

client accounts effectively.

● Proven track record of maintaining and growing client relationships.

● Ability to work collaboratively across teams and manage complex projects under

tight deadlines.

● Excellent problem-solving, negotiation, and presentation skills.

● Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with CRM

tools is an advantage.

Key Competencies:

● Client-focused mindset with strong relationship management skills.

● High level of professionalism, integrity, and accountability.

● Strong organizational and time management skills.

● Strategic thinker with attention to detail.

● Ability to handle challenging situations with diplomacy and resilience.

Job Type: Full-time

Work Location: In person

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