Admin-Receptionist (Flower Shop)

2 days ago

Quezon City, National Capital Region, Philippines E-Bright Retail Corp. Full time ₱1,680,000 - ₱2,352,000 per year

Job Summary

The Receptionist/Admin Assistant serves as the first point of contact for customers and provides administrative support to ensure smooth daily operations of the flower shop. The role includes greeting clients, assisting with inquiries, managing orders, coordinating with florists, and performing clerical tasks such as filing, documentation, scheduling, and basic inventory support. This position requires excellent customer service skills, strong organization, and the ability to multitask in a fast-paced, creative environment.

Duties & Responsibilities

Front Desk & Customer Service

  • Greet customers warmly and assist with inquiries about products, services, and pricing.
  • Handle walk-in clients, phone calls, social media inquiries, and online messages.
  • Process orders, bookings, and reservations for floral arrangements and events.
  • Coordinate order details with florists and ensure accurate information flow.
  • Provide product suggestions and basic floral knowledge when needed.
  • Manage customer complaints or concerns professionally and escalate when necessary.

Administrative Support

  • Maintain organized records, receipts, invoices, and order forms.
  • Assist in daily reports, sales reports, and documentation.
  • Help prepare quotations and simple proposals for floral services.
  • Monitor office supplies, packaging materials, and assist in basic inventory tasks.
  • Update calendars for deliveries, event schedules, and client appointments.
  • Support shop operations, including the cleanliness of the front desk and display areas.

Coordination & Operations

  • Assist in coordinating deliveries and ensuring correct order dispatch.
  • Communicate with suppliers, couriers, and other departments when necessary.
  • Provide administrative assistance during events or peak seasons.
  • Support marketing activities such as posting updates, assisting with promotions, or answering online inquiries.

Qualifications

  • Preferably a graduate of any business, hospitality, or related course.
  • With experience in customer service, administrative work, or retail operations (experience in flower or gift shop is a plus).
  • Strong communication and interpersonal skills.
  • Proficient in MS Office, email handling, and basic digital tools.
  • Organized, detail-oriented, and able to multitask.
  • Pleasant personality and professional appearance.
  • Willing to work on weekends, holidays, or peak seasons when needed.
  • Can start ASAP
  • Willing to be assigned in Commonwealth QC

Key Competencies

  • Customer service excellence
  • Time management and multitasking
  • Professional communication
  • Accuracy and attention to detail
  • Teamwork and adaptability
  • Reliability and integrity

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php19,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Employee discount
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you amenable to being assigned to Commonwealth QC?
  • How soon can you start?

Experience:

  • Admin cum Receptionist: 1 year (Required)

Language:

  • Mandarin / Fukien (Required)

Work Location: In person

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