Project Manager, Disputes

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Manage and oversee deployed projects from initiation to completion, ensuring they operate smoothly and achieve set objectives.
• Proactively identify and address current issues, implementing effective solutions to keep projects on track.
• Work closely with cross-functional teams, including product, technology, risks and compliance and other key stakeholders to ensure seamless project execution and alignment with business goals.
• Continuously monitor project performance, track key metrics, and provide regular updates to stakeholders.
• Maintain comprehensive project documentation, including plans, status reports, and post-project evaluations, to facilitate transparency and continuous improvement.
• Identify potential risks and develop mitigation strategies to minimize project disruptions.
• Engage with stakeholders to define project requirements, manage expectations, and ensure their needs are met throughout the project lifecycle.
• Identify opportunities for process improvements and contribute to the development and implementation of best practices in project management.
• Provide subject matter expertise during internal and external projects and engagements.
• Facilitate or participate in change management forum/meetings (if needed)
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E/Z with regard to dispute processing.
• Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams
• Potential domestic and international travel may be required
• Work in a matrixed environment
• Work off business hours as required

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• Requires a minimum of 5 years' experience working in a merchant acquiring, card issuing, or back office banking environment, and a minimum of 4 years of experience in a dispute resolution management or loss recovery role
• Comprehensive knowledge of Visa's International Operating Regulations
• Comprehensive knowledge of US Federal Regulations E and Z
• Exceptional organizational and time-management abilities to handle multiple projects simultaneously.
• Prior experience in project management or a strong interest in developing project management skills.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
• Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities
• A proven track record for making sound decisions based on available information, managing both short and long-term goals, and achieving high quality operational results
• Ability to make independent decisions guided by department policies and procedures
• Customer focus with proven ability to establish productive working relationships
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Ability to set priorities and manage department expectations, and work both as part of a team and independently
• Exceptional verbal, written and interpersonal skills are required
• Exceptional knowledge of Microsoft Office, specifically Excel

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.