Operations Manager-Project Management-Project Manager

2 days ago

Pasay, National Capital Region, Philippines EXL Full time $70,000 - $120,000 per year

Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:
Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management 

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)

Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction

Conduct data analysis, root cause investigations (DMAIC), and process mapping

Create story-driven leadership decks and present findings to senior leaders

Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence

Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates

Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management

Must-Have Skills:
Strong analytical skills with experience using data to drive decisions

Process mapping and metric design capability (CTQ, KPIs, control plans)

Excellent PowerPoint skills with ability to build compelling leadership storylines

Executive presence and stakeholder management 

Attention to detail, strong project management and influencing skills

Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred

Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred

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