Senior Team Leader

23 hours ago

Mandaluyong City, National Capital Region, Philippines Support Services Group Full time $40,000 - $60,000 per year

Support Services Group is looking for a leader who will act as an immediate supervisor and pacesetter of agents assigned. Duties and responsibility include assess, measure and enhancement of productivity performance of agent's activities associated to client service delivery and revenue generating effectiveness.

What You Will Do:

  • Responsible for team productivity performance, productivity review, coaching, performance improvement plan, skills enhancement and development
  • Trains and motivates agents assigned to complete their job in a quality and timely manner
  • Evaluate performance and coach agents for improvement or maintain performance according to targets set
  • In charge of managing attendance of assigned agents on a daily basis.
  • Communicates regularly and effectively with employees and others at all levels
  • Creates a positive work environment that supports good morale, quality work and high
  • Maintains a work atmosphere that contributes to employees sharing of ideas for continuous improvement.
  • Keep the team aligned and posted with the company and clients' goals and results.
  • Take responsibility for decisions made and shall be directly answerable for the productivity performance of the team
  • Completes and submits all necessary paperwork and reports thoroughly and on time.

What We're Looking For:

  • Someone with 1-2 years experience in Local Bank Collections Account (BPO Industry)
  • Proven experience in operations or team management, preferably in a high-volume environment.
  • Strong analytical skills to evaluate performance metrics and implement corrective actions.
  • Exceptional leadership and communication skills to inspire and guide a team toward success.
  • Ability to manage stakeholder expectations and handle escalations with professionalism.
  • A commitment to continuous improvement and fostering a culture of excellence.

Why Join Us?

  • Enjoy a culture that celebrates achievements, rewards excellence, and invests in your growth with our incentive program
  • Be part of a collaborative and innovative environment where your leadership drives impact.
  • Gain the opportunity to shape team dynamics and directly influence business outcomes.

Ready for the Challenge? Elevate your career with us

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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