Senior Program Analyst

About WFM Scheduling RolesAs a Senior Scheduler Analyst, you play a key role in our team, generating schedules for assigned programs/campaigns to ensure adherence to service goals and client requirements. You work closely with agents, providing them with working schedules for the business week, incorporating all client requirements.Your primary...

What you'll be doingConducting regular quality assurance audits on customer interactions to identify areas for improvementProviding detailed feedback and coaching to contact center agents to help them enhance their performanceIdentifying training needs and collaborating with the Learning & Development team to design and deliver upskilling programsMonitoring...

Software QA AnalystWe are growing our support operations and looking for motivated, detail-oriented, and proactive QA Analysts to join our expanding team. In this role, you'll contribute to the quality assurance of insurance product configurations and system integrations deployed across multiple markets. You'll work closely with developers, business...

Compliance ExecutiveA senior compliance professional is required to join our team. The successful candidate will be responsible for ensuring the organization's compliance with various regulatory requirements.Key ResponsibilitiesParticipate in annual audit programs to ensure compliance with ISO, HIPAA, and SOC standards.Develop and review company policies and...

Concentrix is disrupting the professional services market by achieving extraordinary results for our clients.We are obsessed with making our clients' businesses better. To make transformative changes, we bring together creative minds in business, cutting-edge technology solutions, and exceptional customer experience centers.We're looking for a Senior...

Job Title: Senior Operations ManagerThis position is responsible for coaching and supervising a team of operations managers and/or team leaders. The senior manager will be responsible for building and maintaining client relationships, meeting service level agreements, and achieving financial expectations.Key Responsibilities:Lead a team of operations...

The Operations Senior Manager oversees large-scale call center operations, driving profitability and managing complex client programs. The Senior Operations Manager is key to client acquisition, satisfaction, and retention, acting as the primary interface between the organization and its vital clients, integrating strategic and hands-on operational...

Job SummaryAs a Technical Support Analyst IIJob SummaryAs a Technical Support Analyst II (TSAII), you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through...

Job Title: Senior Project Contract Manager">Role Overview:We are seeking an experienced Senior Project Contract Manager to join our team. This is a challenging role that requires strong contract management skills, with a focus on delivering projects on time and within budget.This position will be based at the project site in Ilo Ilo and will report directly...

Start Date: ASAPWork Setup:Remote - But will need to travel to Sanctum and Hideout when needed (Hybrid)Job Summary:An assertive character that can work independently, yet function in a team environmentExcellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skillsStrong...