Customer Experience Associate

1 day ago

Pasig, National Capital Region, Philippines COL Financial Group, Inc. Full time ₱250,000 - ₱500,000 per year

About the Company:

COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.

Job Description:

  • Provide prompt assistance to clients, addressing their inquiries, requests, and complaints.
  • Effectively manage client communication through various channels, including but not limited to phone calls, emails, chat, video conferences, and other communication platforms.
  • Develop a deep understanding of our products and services to be able to offer accurate information and support to clients.
  • Proactively collect feedback from clients to help us improve our products, services, and overall client satisfaction.
  • Collaborate with colleagues in other departments to ensure a seamless client experience and the resolution of complex issues.

Requirements:

  • Bachelor's Degree in Communications, Marketing, or any related course is an advantage
  • Preferably with at least 2 years of working experience in or related to customer service, but fresh graduates are welcome to apply
  • Good oral and written communication skills both English and Filipino. Other languages and dialects is a plus.
  • Patient and respectful – especially to irate or difficult clients
  • Strong organization skills and good attention to detail
  • Must be willing to work on-site at Ortigas, Pasig City

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