Customer Experience Lead

3 hours ago

Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱500,000 - ₱1,200,000 per year

We seek for a dedicated Customer Experience Lead to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.

What You'll Do:

  • Handle escalated customer issues and complex cases, providing timely and effective resolutions while maintaining a high level of customer satisfaction.
  • Develop and implement strategies to proactively reach out to customers, providing updates on accounts, addressing concerns, and gathering valuable feedback on their experiences to improve service.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  • Analyze team performance metrics and customer feedback to identify trends, recurring issues, and opportunities for process improvement.
  • Create and maintain customer service policies and procedures to ensure consistency and efficiency across the team.

Who We're Looking For:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum of 5 years of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Health Card after 6 months
  • Performance Bonuses
  • Salary Loan and Emergency Loan

Growth & Development:

  • Regularization after 6 months
  • Trainings and Seminars
  • Incentive Leave

Exclusive Employee Perks:

  • Employee Housing Discount
  • Education Assistance
  • Wedding Gift
  • Company Activities and Team-building events

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flextime
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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