Campaign Operations Specialist
1 week ago
This is an on-site position at Ground Floor Shop 1 Robinsons Cyber Sigma, Lawton Avenue, Taguig City.
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Rate: $7/hr and earn up to PHP 69,000+/month
Schedule: Monday - Friday: 9:00 AM - 5:30 PM BST
Campaign Operations Specialist (On-Site Cyber Sigma, Taguig)
Mission: Execute high‑quality, on‑time marketing campaign builds in Adobe Marketo Engage via a ticket‑based workflow. Own day‑to‑day build, QA, and deployment for emails, webinars, nurtures, and list imports—continuously tweaking the inherited Jira intake/process to keep pace with CloudBees' needs while adhering to governance and compliance.
Must Have Qualifications:
- Experience: 1–3 years in Campaign/Campaign Operations or Marketing Ops with hands‑on Adobe Marketo Engage production.
- Marketo proficiency: Cloning/building programs; tokens/snippets; Smart Campaign logic; Engagement Programs; email/LP editing; basic dynamic content; program statuses.
- Ticketing: Working knowledge of Jira for intake, status updates, comments, and SLA awareness (inherit and tweak, not implement).
- List hygiene: Confident with CSV handling, dedupe checks, segmentation, and permission flags.
- QA & deliverability basics: Rendering checks, link/UTM validation, form testing, and awareness of unsubscribe/preference mechanics.
- Collaboration & organization: Clear written updates in tickets, dependable time management, attention to detail.
Good To Have Qualifications:
- Basic HTML for email tweaks
- Experience with webinar connectors (e.g., Goldcast) as configured by the team
- Familiarity with accessibility best practices.
Responsibilities
- Ticket execution (Jira): Triage assigned tickets, clarify requirements, set expectations, and update status notes; suggest small workflow tweaks as needs evolve (no new system build required).
- Marketo builds:
1. Emails & Landing Pages using governed templates, tokens, snippets, and - dynamic content.
2. Webinars/Events: Create Marketo programs, member statuses, confirmation/reminder emails; manage connectors as pre‑configured by the team.
3. Nurture/Engagement Programs: streams, transition rules, cadence/scheduling, and QA.
4. Smart Campaigns & Assets: Filters/flows, program status updates, alerts, and scheduling.
- List operations: Import & hygiene for CSVs (format validation, dedupe checks, segmentation, permission/compliance flags); manage static/smart lists.
- QA & compliance: Run pre‑flight checklist (rendering, links/UTMs, forms, PMPF, accessibility basics); honor opt‑out/preferences; follow regional send policies (e.g., EMEA).
- Governance adherence: Apply naming conventions, program foldering, and UTM taxonomy; maintain documentation and close tickets with clear notes and links to assets.
- Reporting cadence: Provide weekly counts, on‑time rates, and defect summaries; surface blockers early.
Success metrics
- SLA adherence: ≥ target on‑time % for all standard and complex ticket categories as defined by Campaign Ops.
- Quality: Launch error rate at or below target (based on defect log); minimal post‑launch fixes.
- Throughput: Consistent completion of assigned ticket volumes while maintaining quality and documentation standards.
- Process discipline: ≥ target % of requests processed via Jira with complete fields; checklists attached to tickets.
(Note: Specific numeric targets use our published Campaign Ops SLAs and quality thresholds.)
Immediate impact (30/60/90)
30 days
- Ramp on CloudBees' Marketo architecture, templates, naming, segmentation, and QA checklist.
- Inherit the Jira ticketing workflow; align on SLAs, definitions of "standard" vs. "complex" requests, and routing.
- Deliver first campaign builds (email + LP + form, simple webinar, basic list import) under supervision.
- Begin maintaining the defect log and run pre‑flight checks (rendering, links, UTMs, form behaviors).
60 days
- Handle the majority of standard tickets end‑to‑end (build → QA → schedule/launch) with minimal oversight.
- Propose incremental tweaks to Jira fields, checklists, and templates to reduce rework and improve clarity.
- Launch first nurture (Engagement Program) using existing frameworks; coordinate webinar program setup.
- Publish weekly SLA & quality snapshot (ticket volumes, on‑time %, defects resolved).
90 days
- Independently manage a full ticket load while meeting or exceeding published SLAs.
- Maintain low error rates through disciplined QA; proactively identify recurring issues and suggest fixes.
- Keep template library current (tokens/snippets), retire stale assets, and document best practices.
- Contribute to quarterly process improvements (updated intake forms, refined statuses, playbooks).
Job Type: Full-time
Pay: Php402.20 per hour
Expected hours: 40 per week
Work Location: In person
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