Operation Specialist

2 days ago

Taguig, National Capital Region, Philippines Careers at IGO Digital Full time ₱900,000 - ₱1,200,000 per year

  • Establish and maintain a user tagging system (demographics, behavior, paying/retention, channel source, etc.) to ensure data consistency

  • Design and execute precise activation, retention, conversion, and re-engagement strategies through segmentation and targeting

  • Design and implement user personas and scenario-based operations; deliver clear user journeys and touchpoint matrices

  • Collaborate with Data, Product, Content, and Channel teams; iterate运营 plans based on data insights

  • Own end-to-end activities—from design, execution to evaluation; monitor key metrics ( retention, LTV, ROI)- Build and maintain dashboards; regularly produce运营 reports and insights

  • Monitor user feedback and health; develop risk alerts and response measures

  • Contribute to product iterations with UX improvements; close the loop

Required Skills:

  • Education: Bachelor's degree or higher; preferred majors include Marketing, Statistics, Computer Science, Data Analysis, Business/Management

  • Experience: 2–5+ years in User Operations, Growth Hacking, Product, or Data Analysis; experience with segmentation and retention activation is a plus

Skills:

  • Data-driven mindset; proficient with analysis tools (Excel/SQL/Python/R; BI tools like Tableau/Looker/Power BI)

  • Capable of building and managing a user tagging system; basic data modeling skills

  • Proficient in campaign design and execution; capable of designing A/B tests and evaluating results

  • Excellent cross-team collaboration and communication; strong project and time management

  • Market sensitivity to align with business goals

  • Language & Communication: Proficient English a plus

  • Personal Traits: Data-driven, results-oriented, user-centric, good storyteller and presenter

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