Sales Operations Specialist

8 hours ago

Taguig, National Capital Region, Philippines Viventis Search Asia Full time ₱900,000 - ₱1,200,000 per year

Location: McKinley, Taguig

Benefits: HMO

Contract: 6 months (extension will depend on the performance or business needs)

Work Schedule: Monday to Friday / Mid-shift or Night shift

Position Overview: This position provides direct support to the Sales and Client Management organizations on order-related matters, business policy, and processes. The Sales Operations Specialist serves as a primary resource for order-writing procedures, content/product offerings, business policies, order processing steps, promotions, incentives, and assists in problem-solving all pre-sale issues.

Job Responsibilities:

  • Responds to Sales and Client Management questions via inbound phone, email, and chat requests.
  • Consults with Sales and Sales Leadership to resolve problems and interprets information/policies and procedures.
  • Supports outward-facing commercial policy decisions and advocates for inward-facing queries.
  • Responsible for troubleshooting Account Receivable (AR) issues. Engage Reps as needed for outstanding AR issues.
  • Supports one or more business channels, within a pool of Sales Operations Specialists
  • Acts as a liaison between Sales/Client Management and all internal departments
  • Proactively builds cross-functional relationships to promote smooth business operations
  • Mitigates stressful contacts in a professional manner

Qualifications:

  • Bachelor's degree required, Business, Finance, or other relevant major a plus; knowledge of legal industry is also a plus
  • Confident, professional, customer-oriented phone presence required
  • Strong communication skills (written, oral, presentation)
  • Proven ability to take on multiple requests/projects concurrently and see them to successful completion
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues
  • High degree of professionalism, able to competently address both senior leadership and entry-level user requests
  • Organizational and prioritization skills with attention to detail
  • Thrives in a high-volume, dynamic, and fast-paced work environment
  • Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives

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