Home Health Orders Management Specialist

3 days ago

Philippines PathWell Health Full time ₱120,000 - ₱150,000 per year

About Hoolime

Hoolime, a subsidiary of PathWell Health, is dedicated to empowering home health and hospice agencies by providing scalable, expert-driven solutions that reduce administrative burdens. We specialize in services such as Coding & OASIS Review, Revenue Cycle Management (RCM), Back-Office Staffing, Analytics, Recruiting, and more. Our mission is to streamline workflows, minimize errors, and drive stronger financial performance, allowing agencies to focus on delivering exceptional patient care. )

Position Summary:

PathWell Health is seeking a detail-oriented and proactive Order Management Specialist to support our US operations team. This role involves managing data and order workflows, coordinating with our US-based team, and ensuring timely communication and accurate billing preparation. The ideal candidate is organized, communicative, and capable of handling multiple priorities in a dynamic environment.

Key Responsibilities:

  • Coordinate with the US-based team to facilitate efficient communication, timely information exchange, and effective issue resolution.
  • Manage and maintain order-related data with accuracy and attention to detail.
  • Contact clients/customers to obtain signed orders and escalate unresolved issues to the US team as necessary.
  • Prepare orders for billing by ensuring all required information and signatures are complete.
  • Conduct regular audits of orders to verify accuracy and compliance with company policies.
  • Schedule and coordinate meetings, conference calls, and video conferences across multiple time zones.
  • Compile, analyze, and generate reports related to operational metrics and key performance indicators (KPIs).
  • Communicate effectively with teams across different PathWell Health offices via email and phone.
  • Utilize various software tools and systems for reporting and data management.
  • Perform additional duties and tasks as assigned by the management team.

Requirements:

  • Excellent English communication and interpersonal skills.
  • Bachelor's degree (Graduation is a must).
  • Demonstrated leadership and problem-solving abilities.
  • Willingness to work in the US shifts.
  • Prior experience in dealing with US-based clients is preferred.
  • Strong multitasking and organizational skills.
  • Good command of basic computer applications and data management tools.

Why Join Hoolime:

  • Work with a passionate, mission-driven team dedicated to improving healthcare outcomes.
  • Gain exposure to international operations and US healthcare processes.
  • Opportunity for professional growth within a fast-evolving organization.

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