Order Management Specialist

**JOB PURPOSE/MISSION/SUMMARY**Manages Order to Cash activities specific to order life cycle management from customer account creation until order deliver and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.**KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS**Manage the orders of their own customer portfolio (Business channels & Retailers) and follow the order up to the delivery to the customer warehouse as per customer expectations/Requirements. Actively understand/analyze Country/COMs requirements and work collaboratively to meet or beat such requirements. Analyze Letter of Credit (LC) and comply requirements.Knowledge on the Supply Chain process of geography supported.**COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES**: Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback. Working knowledge of Problem Solving and Quality Improvement tools/methodsBasic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause**EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS**: Moderate to Expert knowledge on Order Management process and operational knowledge ontransportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process Knowledge in ERP systems, specifically SAP.At least 2 years experience in same/related fieldRelevant experience with Customer Relationship management. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact #J-18808-Ljbffr