Director, Regulatory Remediation and Controls

We're looking for an Director, Regulatory Remediation and Controls to join our ICS team at MBPS. In this role, you are expected to provide strategic leadership and oversight to a high-performing team, collaborate with senior leadership to execute strategic initiatives, influence policy optimization, and maintain a proactive regulatory posture through internal audits and control testing. Additionally, this role also encompasses the development and implementation of compliance strategies, stakeholder engagement, and business continuity plans to ensure robust risk resilience and regulatory compliance.

Position Responsibilities:

• Regulatory Remediation Leadership : Lead global coordination and execution of regulatory remediation strategies, ensuring preparedness through mock examinations and tracking of regulatory actions.
• Regulatory Engagement Management : Lead regulatory examinations and audits, ensuring readiness and timely, accurate responses through comprehensive planning and stakeholder engagement.
• Business Continuity & Risk Resilience : Oversee the development of Business Continuity Plans for regulatory functions, ensuring critical processes are identified and continuity strategies are robust.
• Control Design & Optimization : Drive the design and implementation of scalable preventative controls, ensuring accountability and automation of control testing for high-risk areas.
• Regulatory Posture & Controls Oversight : Maintain a proactive regulatory posture by auditing and improving compliance controls to ensure alignment with regulatory requirements.
• Remediation & Corrective Action Oversight : Oversee the development and implementation of corrective action plans, ensuring they are sustainable and aligned with root cause analysis.
• Leadership : Provide strategic direction and oversight for a high-performing team, ensuring alignment with regulatory requirements and business objectives through effective issue management, policy influence, and stakeholder engagement.
• People Management : Develop a high-performing compliance team through goal setting, coaching, and fostering a culture of innovation and diversity, while ensuring readiness and capability through structured training.
• Strategic Leadership & Collaboration : Collaborate with business leaders to embed compliance strategies into operations, promoting a culture of compliance through leadership engagement.
• Stakeholder Engagement & Reporting : Build strong relationships with compliance teams and regulators, delivering actionable insights and reports on regulatory trends and compliance risks.

Required Qualifications:

• At least 10 years of experience in regulatory compliance, governance, audit, or risk management within financial services (insurance, banking, or related sectors).
• Deep understanding of the financial services industry and regulatory landscape, with experience in regulatory examinations and remediation programs.
• Solid background in data analysis, compliance control frameworks, and an understanding of global regulatory frameworks. (e.g., OSFI, BSP, IC, HKMA, MAS, SEC, PBoC, NAIC, etc.).
• Bachelor's degree in Business, Law, Risk Management, or related field; advanced degree preferred.
• Demonstrated ability to lead and develop high-performing teams and manage complex workflows with strong organizational skills.

Preferred Qualifications:

• Professional certifications (e.g., LLB, MBA, CISA, CIA, CAMS, CRCM, CBCP) are highly desirable.
• Experience in controls documentation, regulatory coordination, stakeholder communication, and corrective action planning.
• Proficiency in data analysis and reporting tools, such as Excel and Power BI, with project management experience.
• Exceptional written and verbal communication skills, with expertise in negotiation, influence, and relationship management.
• Strong analytical and problem-solving capabilities, with a data-driven approach and unwavering ethical standards.
• Proven ability to work independently and collaborate across all organizational levels.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid