Technical Support Professional

19 hours ago

Manila, National Capital Region, Philippines eTeam Full time $40,000 - $60,000 per year

  • Resolve issues impacting client business and play a key role in enhancing the client experience. Lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complex.

  • Define, analyze and review technical architecture on required platform and coming up with architecture options and recommendations

  • Define, detail, and scope the technical requirements into solutions

  • Work across key activities in configuration, systems management tools and backup and recovery

  • Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance.

Qualifications:

  • Graduate of any 4-year course

  • Ability to thrive in an ever-changing, technology-based Consulting environment

  • Ability to work both analytically using data and systems with a logical sequence to complex tasks

  • Possess a strong operational knowledge of applicable operating systems, application programs, system diagnostics and remote support structure

  • Able to work on a on-site working setup (UP Ayala Technohub Quezon City)

  • Able to work on a night shift schedule

  • Willing to accept for a 6 months project base

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