CCTV Operator

Make a difference and advance your career with Chong Hua Hospital, the Philippines' premier healthcare destination

Chong Hua Hospital is looking to hire a CCTV Operator is mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary.

Core to the function of the position is keeping the integrity, accuracy, and confidentiality of all information gained by compliance with quality standards and legislation, at the same time preserving the rights of individuals.

JOB DUTIES & RESPONSIBILITIES

• Performs accurate and timely documentation as required.
• Prepares and submits all required reports / documents as assigned.
• Responsible for keeping his/her workplace clean and organized.
• Escalates or informs the immediate superior regarding low stock level supplies / materials for replenishment.
• Responsible for assuring the availability of all tools and materials needed for his/her function
• Relays any information or provides suggestions to his/her immediate superior regarding any issues / concerns in the practice of his/her function in order to continuously improve the quality of service in the unit.
• Recommends implementable innovations and improvements in the practice of his/her functions.
• Immediately informs her/his immediate superior of any and all deviations from standards within the same day of the incident.
• Provides support to the unit within his/her level in addressing the needs or queries of internal/external customers.
• Operates and monitors all systems within the CCTV Operation Center in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, and legislation.
• Operates all CCTV equipment, radios, and ancillary equipment to provide pro-active and reactive monitoring of CCTV cameras to assist with the detection of crime, antisocial behavior and to support the reduction of crime, disorder and the fear of crime.
• Monitors all Fire Exit doors and elevator status through the Security Command system.
• Reports untoward incidents to immediate superior and/or initiates communication with the appropriate departments such as but not limited to Engineering and Facilities, and Security.
• Maintains a close liaison with the relevant authorities, e.g. police personnel and CCTV partners, etc. in relation to any incidents.
• Monitors, operates, and communicates using all forms of equipment available.
• Provides an efficient and courteous radio and telephone answering service and deals efficiently with all inquiries.
• Maintains and performs first level troubleshooting on CCTV equipment and escalates this to the appropriate group for actual repairs.
• Reports CCTV equipment failure to the immediate superior to maximize operation of the system.
• Maintains an organized storage facility of all footage that may easily be retrieved at any given time when necessary according to the retention plan as set by management.
• Supplies extracts from CCTV recordings to support the front line and maintain records in compliance with the hospital's policy and procedures and other regulatory bodies.
• Performs other duties and responsibilities as may be assigned or requested by immediate superior or management from time to time.

QUALIFICATIONS

• Has completed at least two (2) years of college education OR a senior high school graduate.
• With at least 3 to 5 years of related experience; follows general instructions or procedures to accomplish tasks. Healthcare industry experience is a plus.
• Certification in CCTV Security Surveillance/ CCTV Operator or experience in CCTV operation is an advantage. Has a very good sense of customer service.
• Must be knowledgeable on the basic Microsoft Office applications.
• Good communication skills. Proficiency in the Visayan dialect and/or Tagalog is required; ability to communicate in English is an advantage.