Director - Operations (Facilities)

2 days ago

Mandaluyong City, National Capital Region, Philippines OCS Full time $90,000 - $120,000 per year

The Operations Director is responsible for improving the P&L of multiple portfolios. You need to have accounts development planning, a track record of implementing FM operational excellence experience, demonstrate strong contractual knowledge and negotiation skills. A proven track record of transitioning first generation FM outsourcing contracts to an output base contract for a nationwide portfolio is critical.

Job Responsibilities:Implement a Key Account Development Plan (ADP) framework including methodology, reporting and stakeholder management. Ensure financial, operational, and contractual performance of multiple key accounts. Lead retention strategy and commercial negotiations for contract renewal.

Generate FM business processes and SOPs to ensure compliance. Grow existing key accounts by increasing market share. Identify and develop a strategy to target new sectors.

Manage the on-site operations team with P&L accountability. Manage transitions of secured projects, including mobilisation, recruitment of key on-site positions, training, reporting,g and contract management

Ensure contractual SLA and KPI are achieved. Be the senior point of contact for conflict resolutions. Develop training to ensure a high-performance culture on-site.

Perform other assigned tasks by his/her superior in the achievement of the department's objectives and OCS business goals. Requirements:5 years of account management or business development portfolio with a proven track record of improving the P&L of key accounts with Facility Management (FM), Corporate Real Estate (CRE), or built environment professional services. Stakeholder management experience at the leadership level for MNC or large local companies

Strong personal network of clients, procurement, and suppliers

Able to lead independently FM site teams with minimum supervision.Track record of improving on-site team performance, including attrition

Experience in managing multiple project portfolios is an advantage.Experience in implementing training programmes is an advantage.Qualifications:Degree in Facilities Management, Estate Management, Building, or relevant related discipline from a recognised tertiary institute.Account Development credentials.QHSE qualificationFM-related certifications such as FSM, Green Mark, HSE credentials, WSHO is an advantage.

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