PET-CT Clinical Receptionist

4 days ago

Manila, National Capital Region, Philippines Careview Corporation Full time ₱18,000 - ₱22,000 per year

Role and Responsibilities:

1. Customer Service

− Communicate with customers by phone or social media (e.g. viber, messenger, email, etc.) to obtain information needed to resolve inquiries

− Review patient account information in various system, perform research as necessary, and take appropriate action to resolve patient inquiry.

− Follow-up appointments thru calls during weekends.

− Answer calls promptly and retrieve messages.

− Scheduling new and follow-up patient appointments.

− Check in patients as they arrive, verify information, collect co-payments.

− Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.

− Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

− Answers calls accurately and with exceptional customer service at all times.

− Ensures caller's needs are met and accurate information is obtained.

− Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail

− Addresses concerns of patients, provides service recovery, and escalates issues as needed.

− Assist patients with payments arrangements including financial assistance information (e.g. PCSO, DOH, DSWD and other government agencies), providing price estimates.

− Counsels patients about unpaid bills.

− Acts as patient advocate and liaisons with various departments to meet mutual goals.

− Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.

2. Clerical Duties

− Prepares paper work necessary for the patient visit.

− Encoding and sending Patients Monitoring, number of patients. Number of radiopharmaceutical order and scan every after shift thru email and viber.

− Encoding and sending of Independent Accounting for accounting purposes file. −

− Booked and schedule patients for accommodation, day before or after procedure. − Releasing of results thru email and LBC.

− Monthly Report

Preferred Skills

  • Bachelor's degree in related field
  • Ability to effectively communicate with patients, families, physicians and hospital staff.
  • Basic computer skills
  • Professional, friendly attitude
    • With experience for at least 2 years in related field

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

  • Paid training
  • Transportation service provided

Ability to commute/relocate:

  • Manila: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Receptionist: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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