Customer Service Representative

1 week ago

Ayala Alabang, National Capital Region, Philippines Total Surveying Solutions Full time ₱350,000 - ₱450,000 per year

About the role

As a CUSTOMER SERVICE REPRESENTATIVE, you will be the primary point of contact for our clients, providing exceptional customer service and support. This dynamic, full-time role is based in Alabang, Metro Manila, and you will play a crucial part in ensuring our clients' needs are met efficiently and effectively.

What you'll be doing

  • Respond to customer inquiries and issues promptly and courteously, via phone, email, and chat
  • Troubleshoot problems, provide product information, and offer solutions to address customer concerns
  • Document all customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Identify opportunities for process improvement and contribute to the development of customer service initiatives
  • Participate in training and development programs to continuously enhance your skills

What we're looking for

  • Minimum 2 years of experience in a customer service or client-facing role, preferably within the administrative or office support industry
  • Excellent communication and interpersonal skills, with the ability to tailor your approach to different customer needs
  • Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
  • Proficient in using office software, such as Microsoft Office, and customer relationship management (CRM) systems
  • Demonstrated ability to work collaboratively in a team environment
  • Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

  • Opportunities for professional development and career advancement
  • Supportive and inclusive work culture that values teamwork and work-life balance

Job Type: Full-time

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training

Experience:

  • BPO: 2 years (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Alabang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Salary Expectation

Experience:

  • BPO: 2 years (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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