Customer Support Specialist

Build Trust, Create Impact, Shape the Future

Your voice can change lives-guide renters, landlords, and brokers with clarity and care while shaping a career that truly makes a difference. Every call, every chat, every email is a chance to solve problems and inspire trust. Join a pioneering team that's reimagining customer success with impact and purpose. This role offers the chance to shape customer experiences, contribute to innovative solutions, and leave a meaningful legacy. It's more than support-it's about making your mark.

Job Description

As a Customer Support Specialist, you'll deliver world-class assistance across multiple channels, guide customers through important decisions, and ensure seamless service experiences. You'll also be part of a pilot initiative, pioneering the future of customer success in a dynamic, global environment.

Job Overview

Employment type: Full-time

Shift: Shifting (8AM - 5PM EST, 9AM - 6PM EST, 10AM - 7PM EST)

Work setup: Permanent WFH

Exciting Perks Wait:

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Key Skills

• Strong customer service and communication skills (phone, email, chat)
• Empathy, clarity, and professionalism in handling customer inquiries
• Problem-solving and conflict resolution abilities
• Comfort with basic algebra (used in underwriting related tasks; assessment required during recruitment)
• Initiative, resilience, and ability to adapt quickly
• Teamwork and collaborative mindset

Experience Level

• Entry level to early career
• Bachelor's degree preferred, but equivalent experience may be accepted
• Customer service experience required
• Willingness to learn and grow into more senior roles

Industry Background (Preferred)

• Real estate, insurance, or fintech experience is an advantage (not required)
• Familiarity with CRMs, ticketing systems, or other tech-enabled workflows is helpful

Language Requirements

• Fluency in English (spoken and written) required
• Clear, professional communication style
• Additional languages are a bonus but not required

Work Setup

• A reliable home office setup suitable for remote work
• Must meet Wi-Fi speed requirements

Your Daily Tasks

• Provide customer support across phone, email, live chat, and back-office tasks
• Communicate with empathy and professionalism using written and spoken English
• Make approval decisions and update policies after structured underwriting training
• Educate renters on Rent Coverage & Deposit Coverage to help them secure homes
• Build relationships with leasing offices, brokers, and renters to ensure satisfaction
• Handle escalations and resolve complex issues with clarity and care
• Share customer insights that shape product and process improvements
• Contribute to continuous improvement through collaboration and data-driven insights

About the Client

Innovating healthcare support with compassion and clarity.

Our client is a U.S.-based BPO innovator dedicated to providing efficient and empathetic healthcare and insurance support. By combining technology, expert consultants, and personalized service, they deliver seamless solutions for members navigating claims, benefits, and care options. With a strong commitment to people-first service, our client empowers healthier decisions through clear, reliable, and compassionate assistance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra