Customer Support Specialist

11 hours ago

Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

About the Role

As a Customer Support Specialist – Platform, you'll be at the heart of our customer experience — helping both employers and employees get the most out of our platform.

You'll troubleshoot issues, guide users through how to complete tasks, and communicate clearly about bugs, feature requests, and product updates. You'll work closely with our Operations and Product teams to make sure issues are resolved quickly and that customer feedback helps shape the future of the platform.

This is a hands-on role for someone who loves problem-solving, clarity, and helping people. You'll be the bridge between customers and our product — ensuring every interaction is handled with empathy, accuracy, and ownership.

⸻

Responsibilities

  • Respond to platform-related enquiries from both employers and employees via Intercom or other support channels.
  • Diagnose and troubleshoot user issues such as bugs, access problems, or workflow errors.
  • Provide clear, step-by-step guidance on how to use the platform effectively.
  • Escalate complex or technical issues to the Product or Engineering teams, ensuring full context is provided.
  • Track and document recurring issues to help identify bugs or usability improvements.
  • Communicate updates and resolutions to users in a timely and professional manner.
  • Collaborate with Operations and Product teams to improve platform reliability and user experience.
  • Suggest improvements to support documentation, FAQs, and internal processes based on common questions or challenges.
  • ⸻

Skills & Qualities We're Looking For

  • Problem-Solving & Curiosity – You enjoy figuring things out and getting to the root of an issue.
  • Technical Aptitude – You're comfortable learning and navigating digital platforms and tools.
  • Clear Communication – You can explain technical steps in simple, calm, and confident language. Ownership & Accountability – You take responsibility for seeing issues through to resolution.
  • 5.Learning Agility – You quickly pick up new systems, tools, and workflows.
  • Organisation & Follow-Through – You manage multiple tickets and conversations without letting details slip.
  • Customer Empathy & Tone – You communicate with warmth, understanding, and professionalism.
  • ⸻

Why This Role Matters

Our platform is where the customer experience happens — and you'll be the person who keeps it running smoothly.

By helping users resolve issues quickly and confidently, you'll turn moments of frustration into opportunities for trust and satisfaction. Your insights will also help shape the platform itself, making it better for every employer and employee who uses it.

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines DealHub Full time ₱600,000 - ₱1,200,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines HitPay Full time ₱1,500,000 - ₱3,000,000 per year

    Create impact in a high-growth fintech startupHitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.HitPay is backed by Tiger Global, Global Founders Capital,...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Billo Full time €108,000 per year

    Customer Support & Automation Specialist, Night Shift 10 PM – 7 AM (GMT+8)Billo is sure that excellent service is the new cool: be part of our team and show it to the world You're striving for success, are good at solving problems, love to communicate with others, have analytical thinking and great organizational skills? YES, PLEASE – WE WANT YOU We...

  • Customer Support Specialist

    11 hours ago

    Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

    About the RoleAs a Customer Support Specialist – Finance, you'll be at the heart of our financial operations — managing customer billing, processing refunds, and ensuring our payment workflows run smoothly.You'll work closely with our Operations team to set up new customer subscriptions, handle renewals, and resolve payment-related issues, while also...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines EviSmart™ Full time ₱600,000 - ₱1,200,000 per year

    Location: [On-site, BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines EastTechConnect Agency Full time ₱7,560 - ₱9,840 per year

    We are EastTechConnect Agency, and we are a consulting agency connecting top professionals with leading opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom.We are currently looking for a talented and motivated Customer Support Specialists to join the team in the dynamic and fast-growing digital product.We've got a great opportunity for you ...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

    Set-up and Location: Ortigas- Pasig, HybridWork Schedule: 9:00AM to 6:00PM (NZDT) | 4:00AM to 1:00PM (PH)Employment Type: Full-time Ready to do work that actually excites you? The Customer Service Representative is responsible for resolving customer inquiries and providing guidance on product features and functionalities. This role involves offering...

  • Customer Support Specialist

    9 hours ago

    Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

    About the RoleAs a Customer Support Specialist – Candidate Experience, you'll be dedicated to supporting the employees of our customers — guiding them through their journey with care, clarity, and empathy.You'll handle queries from candidates about their visa application progress and next steps, ensuring they always feel informed and supported...