Customer Support Specialist

4 days ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

Set-up and Location: Ortigas- Pasig, Hybrid

Work Schedule: 9:00AM to 6:00PM (NZDT) | 4:00AM to 1:00PM (PH)

Employment Type: Full-time

Ready to do work that actually excites you?

The Customer Service Representative is responsible for resolving customer inquiries and providing guidance on product features and functionalities. This role involves offering frontline support via phone, email, chat, and ticket systems, addressing customer issues, and recommending appropriate solutions. The specialist ensures a high level of customer satisfaction by assisting with technical support tasks and troubleshooting problems effectively.

What You'll Do

You'll be the kind of person who:

  • Be the front-line responder for handling all technical customer phone calls, emails queries and online chat functionality.
  • Manage all technical customer issues through the support ticket system and follow them through to satisfactory completion.
  • Perform preliminary problem diagnosis from customer feedback.
  • Investigating and resolving any technical and non-technical problems that arise with the software as identified by internal stakeholders.
  • Work and coordinate with key internal stakeholders in all areas including sales, success, marketing, product and engineering.
  • Assist in program and sales issues as they arrive.
  • Test sample datasets to check that the program works as intended.
  • Evaluate and increase the program's effectiveness through feedback to the Engineering team.
  • Document technical knowledge in the form of Help Centre content and articles, including video and product images.
  • Undertake additional admin duties as and when required (within reason).

What You Bring

We're looking for someone with:

  • Be the front-line responder for handling all technical customer phone calls, emails queries and online chat functionality.
  • Manage all technical customer issues through the support ticket system and follow them through to satisfactory completion.
  • Perform preliminary problem diagnosis from customer feedback.
  • Investigating and resolving any technical and non-technical problems that arise with the software as identified by internal stakeholders.
  • Work and coordinate with key internal stakeholders in all areas including sales, success, marketing, product and engineering.
  • Assist in program and sales issues as they arrive.
  • Test sample datasets to check that the program works as intended.
  • Evaluate and increase the program's effectiveness through feedback to the Engineering team.
  • Document technical knowledge in the form of Help Centre content and articles, including video and product images.
  • Undertake additional admin duties as and when required (within reason).

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more.

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.

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