Customer Support Specialist

4 days ago


Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

Set-up and Location: Ortigas- Pasig, Hybrid

Work Schedule: 9:00AM to 6:00PM (NZDT) | 4:00AM to 1:00PM (PH)

Employment Type: Full-time

Ready to do work that actually excites you?

The Customer Service Representative is responsible for resolving customer inquiries and providing guidance on product features and functionalities. This role involves offering frontline support via phone, email, chat, and ticket systems, addressing customer issues, and recommending appropriate solutions. The specialist ensures a high level of customer satisfaction by assisting with technical support tasks and troubleshooting problems effectively.

What You'll Do

You'll be the kind of person who:

  • Be the front-line responder for handling all technical customer phone calls, emails queries and online chat functionality.
  • Manage all technical customer issues through the support ticket system and follow them through to satisfactory completion.
  • Perform preliminary problem diagnosis from customer feedback.
  • Investigating and resolving any technical and non-technical problems that arise with the software as identified by internal stakeholders.
  • Work and coordinate with key internal stakeholders in all areas including sales, success, marketing, product and engineering.
  • Assist in program and sales issues as they arrive.
  • Test sample datasets to check that the program works as intended.
  • Evaluate and increase the program's effectiveness through feedback to the Engineering team.
  • Document technical knowledge in the form of Help Centre content and articles, including video and product images.
  • Undertake additional admin duties as and when required (within reason).

What You Bring

We're looking for someone with:

  • Be the front-line responder for handling all technical customer phone calls, emails queries and online chat functionality.
  • Manage all technical customer issues through the support ticket system and follow them through to satisfactory completion.
  • Perform preliminary problem diagnosis from customer feedback.
  • Investigating and resolving any technical and non-technical problems that arise with the software as identified by internal stakeholders.
  • Work and coordinate with key internal stakeholders in all areas including sales, success, marketing, product and engineering.
  • Assist in program and sales issues as they arrive.
  • Test sample datasets to check that the program works as intended.
  • Evaluate and increase the program's effectiveness through feedback to the Engineering team.
  • Document technical knowledge in the form of Help Centre content and articles, including video and product images.
  • Undertake additional admin duties as and when required (within reason).

Why You'll Love Working Here

  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more.

Let's Talk

If you're thinking "this sounds like me"-it probably is. Click apply. We can't wait to meet you.



  • Manila, National Capital Region, Philippines DealHub Full time ₱600,000 - ₱1,200,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...


  • Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...


  • Manila, National Capital Region, Philippines HitPay Full time ₱1,500,000 - ₱3,000,000 per year

    Create impact in a high-growth fintech startupHitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.HitPay is backed by Tiger Global, Global Founders Capital,...


  • Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...


  • Manila, National Capital Region, Philippines Billo Full time €108,000 per year

    Customer Support & Automation Specialist, Night Shift 10 PM – 7 AM (GMT+8)Billo is sure that excellent service is the new cool: be part of our team and show it to the world You're striving for success, are good at solving problems, love to communicate with others, have analytical thinking and great organizational skills? YES, PLEASE – WE WANT YOU We...


  • Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

    About the RoleAs a Customer Support Specialist – Finance, you'll be at the heart of our financial operations — managing customer billing, processing refunds, and ensuring our payment workflows run smoothly.You'll work closely with our Operations team to set up new customer subscriptions, handle renewals, and resolve payment-related issues, while also...


  • Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

    About the RoleAs a Customer Support Specialist – Platform, you'll be at the heart of our customer experience — helping both employers and employees get the most out of our platform.You'll troubleshoot issues, guide users through how to complete tasks, and communicate clearly about bugs, feature requests, and product updates. You'll work closely with our...


  • Manila, National Capital Region, Philippines EviSmart™ Full time ₱600,000 - ₱1,200,000 per year

    Location: [On-site, BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for...


  • Manila, National Capital Region, Philippines EastTechConnect Agency Full time ₱7,560 - ₱9,840 per year

    We are EastTechConnect Agency, and we are a consulting agency connecting top professionals with leading opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom.We are currently looking for a talented and motivated Customer Support Specialists to join the team in the dynamic and fast-growing digital product.We've got a great opportunity for you ...


  • Manila, National Capital Region, Philippines Borderless Full time ₱300,000 - ₱600,000 per year

    About the RoleAs a Customer Support Specialist – Candidate Experience, you'll be dedicated to supporting the employees of our customers — guiding them through their journey with care, clarity, and empathy.You'll handle queries from candidates about their visa application progress and next steps, ensuring they always feel informed and supported...