Operations Specialist

1 day ago


Bonifacio Global Metro Manila, Philippines IGO TECHONOLOGIES Full time

JOB HIRING: OPERATIONS SPECIALIST (USER & ENGAGEMENT)

Help shape how users experience our product.

We're looking for an Operations Specialist who can turn data into insights, build smarter user journeys, and drive engagement and retention. If you love solving problems, optimizing processes, and working across teams — you'll thrive here.

What You'll Do
  • Build and manage user tagging + segmentation systems
  • Design personas and user engagement strategies
  • Run and optimize campaigns using data insights
  • Collaborate with Product, Data, Content, and Channel teams
  • Create dashboards and reports (engagement, retention, LTV, ROI)
  • Analyze user behavior and feedback to identify risks and opportunities
  • Support product improvements with UX-focused insights
What We're Looking For
  • 2–5+ years in User Ops, CRM, Growth, Product Ops, or Data/Marketing Analysis
  • Strong analytical skills (Excel, SQL, Python/R, BI tools)
  • Experience with segmentation, retention, and A/B testing
  • Clear communicator with a user-first mindset
  • Comfortable managing end-to-end operations and working cross-functionally
Why Join Us
  • High-impact role with visibility across teams
  • A collaborative, flexible work culture
  • Opportunities to influence product, strategy, and user experience


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