Sales Operations Specialist

3 days ago

Bonifacio Global Metro Manila, Philippines Bytebridge Technology Pte. Ltd. Full time ₱2,400,000 - ₱3,600,000 per year

Position Title: Sales Operations Specialist

Company Introduction

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.

Position Summary:

The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, data management, and customer service to contribute to the overall success of the sales department.

Essential Functions:

  • Maintain and update customer databases, sales records, and inventory for accuracy and completeness.

  • Provide administrative support to the sales team, including preparing reports, managing calendars, and assisting with presentations.

  • Communicate with customers via email, phone, and in-person to handle inquiries, process orders, and offer excellent service.

  • Process sales orders accurately, including entry, tracking, and coordinating shipments.

  • Monitor and manage inventory levels, coordinating with logistics for product availability.

  • Prepare and maintain sales contracts, agreements, and related documentation.

  • Generate sales reports and performance metrics for analysis by the sales management team.

  • Resolve customer complaints promptly and effectively.

  • Collaborate with various departments like marketing, finance, and logistics for smooth operations.

  • Manage ERP system and enable program to be developed in a timely manner.

Additional Duties:

  • Collaborate with the marketing team to align efforts.

  • Assist in organizing sales events and trade shows.

  • Support sales training and stay updated on industry trends.

Knowledge, Skills & Abilities:

  • Strong multitasking and time management skills.

  • Excellent written and verbal communication.

  • Proficiency in data analysis and reporting.

  • Dedication to exceptional customer service.

  • Meticulous accuracy.

  • Collaborative mindset.

Minimum Qualifications:

  • Bachelor's degree or equivalent experience.

  • Prior experience in sales support or related roles.

  • Proficiency in Microsoft Office and CRM software.

  • Strong organizational skills.

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