JDE SPECIALIST

JDE SPECIALIST

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WHAT IS A/AN JDE SPECIALIST?

We are looking for a Level 2 ERP Support Specialist to provide functional support across key business operations, including Manufacturing, Warehouse, and Finance. The ideal candidate will have a strong background in Sales and Distribution within an ERP environment and the ability to collaborate effectively with end-users and stakeholders.

This role will focus on identifying, troubleshooting, and resolving system issues while working closely with cross-functional teams to ensure smooth ERP operations. The right candidate will be coachable, resourceful, and eager to grow into a potential Level 3 Support role.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Provide Level 2 ERP functional support to end-users across Manufacturing, Warehouse, and Finance operations.
• Troubleshoot and resolve ERP-related issues, escalating complex cases as needed.
• Communicate effectively with stakeholders and users to clarify requirements and provide timely updates.
• Support Sales and Distribution processes within the ERP system.
• Collaborate with technical teams to assist with ERP integrations and enhancements.
• Perform data analysis and basic troubleshooting using SQL (no scripting required).
• Document solutions, workflows, and known issues to improve team knowledge sharing.
• Actively participate in process improvement and system optimization initiatives.

WHAT ARE WE LOOKING FOR?

• Industry background in Warehouse, Manufacturing, or Sales and Distribution is a must-have.
• Hands-on experience supporting ERP systems (e.g., JD Edwards, SAP, Oracle, or similar).
• JD Edwards (JDE) experience, particularly in Sales and Distribution, is highly preferred.
• Strong understanding of ERP functionalities and ability to reverse engineer or figure out solutions independently.
• Basic knowledge of SQL for querying and troubleshooting purposes.
• Excellent communication skills with the ability to liaise effectively with business and technical stakeholders.
• Self-driven, proactive, and eager to learn, able to take ownership of assigned tasks and continuously improve.