User Operations Specialist

2 weeks ago

Bonifacio Global Metro Manila, Philippines Funtomato Consultancy Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Establish and maintain a user tagging system (demographics, behavior, paying/retention, channel source, etc.) to ensure data consistency
  • Design and execute precise activation, retention, conversion, and re-engagement strategies through segmentation and targeting
  • Design and implement user personas and scenario-based operations; deliver clear user journeys and touchpoint matrices
  • Collaborate with Data, Product, Content, and Channel teams; iterate operational plans based on data insights
  • Own end-to-end operational activities—from design, execution to evaluation; monitor key metrics (activity, retention, LTV, ROI)
  • Build and maintain operational dashboards; regularly produce operational reports and insights
  • Monitor user feedback and health; develop risk alerts and response measures
  • Contribute to product iterations with UX improvements; close the operations-product loop

Qualifications:

  • Education: Bachelor's degree or higher; preferred majors include Marketing, Statistics, Computer Science, Data Analysis, Business/Management
  • Experience: 2–5+ years in User Operations, Growth Hacking, Product operations, or Data Analysis; experience with segmentation and retention activation is a plus

Skills:

  • Data-driven mindset; proficient with analysis tools (Excel/SQL/Python/R; BI tools like Tableau/Looker/Power BI)
  • Capable of building and managing a user tagging system; basic data modeling skills
  • Proficient in campaign design and execution; capable of designing A/B tests and evaluating results
  • Excellent cross-team collaboration and communication; strong project and time management
  • Market sensitivity to align operations strategies with business goals
  • Language & Communication: Proficient English a plus
  • Personal Traits: Data-driven, results-oriented, user-centric, good storyteller and presenter

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