Sales Channel Operations Specialist

7 days ago

Manila, National Capital Region, Philippines VidaXL International (HK) Limited Full time $104,000 - $130,878 per year

Support the operational efficiency and performance of various sales channels by executing key tasks such as store maintenance, data tracking, competitor analysis, and promotion monitoring. Ensure smooth day-to-day operations while contributing to the strategic growth of the channels.

Key Responsibilities

  • Perform routine checks on channel KPIs (e.g., refund rate, seller score), delivery time, and product content.
  • Track and compile statistics related to channel, including brand sales, monthly costs, traffic and conversion rate data, etc.
  • Assist Account Managers in planning and executing store updates for Amazon, Walmart, eBay, and other channels.
  • Conduct performance tracking of channel stores and propose update strategies based on insights.
  • Perform competitor analysis, including promotional activity reviews, visibility analysis, and content research. Present findings and actionable recommendations in presentation format.

  • Support product promotion activities:

  • Collaborate with Account Managers to select monthly promoted products.

  • Create tickets and validate the live status of promotional products.
  • Track and analyze promotion results; provide insights and optimization suggestions.
  • Complete other tasks assigned by the team leader.

Requirements

  • Strong analytical and problem-solving skills.
  • Proficient in Excel and data analysis tools.
  • Good written and verbal communication (English required).
  • Attention to detail and ability to manage repetitive tasks accurately.
  • Strong sense of ownership and accountability.

  • Time management and prioritization.

  • Familiarity with e-commerce platforms such as Amazon, Walmart, and eBay.

  • Understanding of e-commerce metrics (e.g., traffic, conversion rate, buy box).
  • Ability to interpret and present data clearly.
  • Basic knowledge of competitor research methods and promotion strategies.
  • Collaboration and coordination across teams.

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