Customer Engagement Agent

2 days ago

Work from Home, Philippines Aceolution Full time ₱360,000 per year

About the Role

We are seeking highly motivated Customer Engagement Agents to join our team on a fully remote basis. The successful candidates will play a key role in supporting, retaining, and reactivating merchants on the Bolt Food platform. This role requires excellent communication, strong analytical skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

  • Build strong relationships with merchants by delivering proactive, solution-oriented support.
  • Analyse operational data (order history, KPIs, and trends) to identify issues and prevent potential churn.
  • Communicate the value of the Bolt Food platform to merchants, engaging in commercial discussions where needed.
  • Use CRM and reporting tools (e.g., Salesforce, Looker) and communication platforms (e.g., Outreach, WhatsApp) effectively.
  • Adapt quickly to changes in processes, tools, and merchant needs.
  • Collaborate with internal teams to enhance merchant satisfaction and performance.

Qualifications & Skills

  • Excellent interpersonal and communication skills (English fluency required).
  • Strong analytical and critical thinking abilities.
  • Proven sales and negotiation competence, ideally in a customer or merchant-facing role.
  • Proficiency with CRM, reporting, and communication tools (Salesforce, Looker, Outreach, WhatsApp, or similar).
  • Ability to work independently in a fully remote setup.
  • High adaptability, agility, and resilience in a dynamic work environment.
  • Prior experience in customer support, account management, or sales is a plus.

Working Hours: Must align with African Standard Time (Ghana/Kenya).

Contract Duration: 1 year

How to Apply:

Send your updated resume

Job Type: Fixed term

Contract length: 12 months

Pay: Php25, Php30,000.00 per month

Language:

  • English (Required)

Work Location: Remote

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