Customer Engagement Agent

22 hours ago

Work from Home, Philippines Aceolution Full time ₱360,000 per year

About the Role

We are seeking highly motivated Customer Engagement Agents to join our team on a fully remote basis. The successful candidates will play a key role in supporting, retaining, and reactivating merchants on the Bolt Food platform. This role requires excellent communication, strong analytical skills, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

  • Build strong relationships with merchants by delivering proactive, solution-oriented support.
  • Analyse operational data (order history, KPIs, and trends) to identify issues and prevent potential churn.
  • Communicate the value of the Bolt Food platform to merchants, engaging in commercial discussions where needed.
  • Use CRM and reporting tools (e.g., Salesforce, Looker) and communication platforms (e.g., Outreach, WhatsApp) effectively.
  • Adapt quickly to changes in processes, tools, and merchant needs.
  • Collaborate with internal teams to enhance merchant satisfaction and performance.

Qualifications & Skills

  • Excellent interpersonal and communication skills (English fluency required).
  • Strong analytical and critical thinking abilities.
  • Proven sales and negotiation competence, ideally in a customer or merchant-facing role.
  • Proficiency with CRM, reporting, and communication tools (Salesforce, Looker, Outreach, WhatsApp, or similar).
  • Ability to work independently in a fully remote setup.
  • High adaptability, agility, and resilience in a dynamic work environment.
  • Prior experience in customer support, account management, or sales is a plus.

Working Hours: Must align with African Standard Time (Ghana/Kenya).

Contract Duration: 1 year

How to Apply:

Send your updated resume

Job Type: Fixed term

Contract length: 12 months

Pay: Php25, Php30,000.00 per month

Language:

  • English (Required)

Work Location: Remote

  • Telesales Agent

    5 days ago

    Work from Home, Philippines Growsari Enterprise Full time ₱216,000 - ₱228,000 per year

    Growsari is looking for Telesales Agents to engage with partner stores, promote our products and services, and strengthen customer relationships. This role focuses on customer education, upselling, and driving store retention through effective communication. You will identify customer needs, provide tailored solutions, and help achieve sales targets while...

  • global forwarding agent

    1 week ago

    Work from Home, Philippines Alliance Global Logistics Consulting Full time ₱360,000 - ₱480,000 per year

    Job Description:Experience working night shifts is a must.Has experience using CargoWise.Manages USA accountsWe are looking for a dynamic global forwarding agent who will be responsible for managing and operating the domestic and international shipments. GF Agent will be responsible to ensure customer requirements are met and answered accurately and timely....

  • Collections Agent

    7 days ago

    Work from Home, Philippines Digital Forensics Corp. Full time ₱900,000 - ₱1,080,000 per year

    Digital Forensics Corp. is seeking Collections Agent with exceptional communication skills and technical aptitude to join our growing organization.JOB SUMMARY:Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.Collaborate with other departments to ensure customer...

  • Customer Support Agent with English and Japanese

    1 week ago

    Work from Home, Philippines Amber Studio Full time $70,000 - $120,000 per year

    About us:At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Care Concierge Agent

    7 days ago

    Work from Home, Philippines Lavender Psychiatry Full time ₱300,000 - ₱450,000 per year

    Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a...

  • Call Center Agent

    1 week ago

    Work from Home, Philippines ConnectUs Marketing Solutions Inc. Full time ₱172,800 - ₱211,200 per year

    Be part of a passionate team and create opportunitiesCALL CENTER AGENT (OUTBOUND).Starting salary package for Probationary: Up to 14,500 per month.Starting salary for Freelance Setup: Up to PHP 17,600 per month.(Please apply only if the salary offer meets your expectations). Option to choose between Probationary and Freelance Set up.Job Description:Outbound...

  • Game Customer Service Representative

    7 days ago

    Work from Home, Philippines Agensi Pekerjaan WOBB Sdn Bhd Full time ₱960,000 per year

    Job responsibilities:1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.3. Provide guidance and support to players...

  • Game Customer Service Representatives

    7 days ago

    Work from Home, Philippines CRAZZ Group Full time ₱264,000 - ₱480,000 per year

    Job description:Game Customer Service RepresentativeJob responsibilities:Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment...

  • URGENT: Customer Service

    7 days ago

    Work from Home, Philippines Workstaff360 Full time $31,200 per year

    DescriptionConduct outbound calls (cold/warm) to potential clients, demonstrate persistence, and follow up to secure appointments or sales.Handle inbound inquiries with professionalism, resolving issues while identifying upselling opportunities.Qualify prospects through probing questions to understand needs, budget, and decision-making authority.Perform live...

  • AI Business Architect

    2 weeks ago

    Work from Home, Philippines Ripped Box Station Full time ₱548,000 per year

    Position: AI Business ArchitectNumber of hours: 40 hours/weekSchedule: Central Time Zone, 9AM-5PM, 7 days/weekKey ResponsibilitiesArchitect & Design a unified AI framework that integrates multiple agentic systems into a single sentient business assistant.Integrate Disciplines across finance, HR, operations, marketing, legal, customer service, and IT into one...