global forwarding agent

2 weeks ago

Work from Home, Philippines Alliance Global Logistics Consulting Full time ₱360,000 - ₱480,000 per year

Job Description:

  • Experience working night shifts is a must.
  • Has experience using CargoWise.
  • Manages USA accounts

We are looking for a dynamic global forwarding agent who will be responsible for managing and operating the domestic and international shipments. GF Agent will be responsible to ensure customer requirements are met and answered accurately and timely. Will be accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts' success.

Responsibilities:

· Manage Carrier relationships to promote strategic pricing and margin enhancement

· Understand and inputs applicable financial components of shipments to generate correct billing for customers

· Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

· Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: executing delivery, ensuring proper invoicing, etc.

· Creates, maintains, and updates shipments in Cargowise, ensuring accurate data

· Provides quotes based on needs of network

· Provides track and trace service to customers

· Ensure a high-level of data integrity within the shipments: routing, dates, documents, etc.

· Builds great relationships with customers, responding timely and following up on issue resolution

· Communicate clearly, timely, and effectively with Customers/Agents, and Vendors

· Promote a positive working relationship for all team members

· Ensure customer SOPs are maintained and adhered to

· Participate, as needed, in new customer implementations and business meetings

· Work according to Alliance's, local and global laws, regulations and procedures

· Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications:

· Bachelor's degree preferred

· Cargowise experience is preffered

· Background in US shipment

· 1 year of Global Forwarding experience

· Proficient in Microsoft Office Suite of programs

· Associate's or bachelor's degree in related field

· Knowledge or coursework in Supply Chain, Logistics, or International Business

· Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

· Excellent communication, prioritization, and multi-tasking skills

· Excellent customer service skills and follow up to be utilized with customers and the network

· Proven track record of dealing with customers and being client focused

· Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

· High level of attention to detail

· Ability to work in a fast-paced and deadline-driven office environment

· Values a diverse and inclusive work environment

· Must be willing to work in a night-shift PST

Job Type: Full-time

Pay: Php39, Php40,000.00 per month

Benefits:

  • Opportunities for promotion
  • Work from home

Experience:

  • Logistics: 1 year (Preferred)

Work Location: Remote

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