Retail System Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱600,000 - ₱1,200,000 per year

The Role

As a
System Support Specialist,
you will be responsible for resolving issues affecting loans, and cards Process Maker system process, overseeing day-to-day ProcessMaker operation support of loans and cards process, ensuring successful execution and testing of ProcessMaker system enhancements for loans and cards process, and assist business unit with day-to-day system inquiries, clarification, and system enhancement proposal.

How you'll contribute

  • Provide ProcessMaker support and assistance to the business unit of the bank in addressing system issues, bugs
  • and limitations affecting loans and cards process.
  • Escalate reported issues on ProcessMaker system and applications to appropriate units.
  • Conduct case investigations on Processmaker and coordinate with various business units and ITG groups to
  • provide accurate resolution to the problem.
  • Assist and provide recommendations to businesses and operations for process improvement and ProcessMaker
  • system enhancement.
  • Attend various System proposal meetings, Sprint, and scrum meetings
  • Validate UAT scenarios prepared by business or operation on the requested ProcessMaker enhancement.
  • Perform ProcessMaker UAT and prepare test scripts and other documentation for process enhancements
  • Prepare communication guidelines to processors and users regarding status or changes in the process.
  • Establish and maintain a monitoring system via available application (i.e., MS teams, Productivity worksheet,
  • web-based application – ticketing system) to be able to track the status and progress of each case/concern and
  • ensure on-time processing and resolution of the request.
  • Performs other related task and duties that may be assigned from time to time

What we're looking for

  • Bachelor's degree in Business or IT-related degrees
  • Fresh graduate or less than 1 year of experience
  • Preferably with basic knowledge in PHP, JQUERY, HTML, and/or SQL
  • Oral & Written Communication
  • MS Office Application Knowledge
  • Highly Analytical
  • Team Player
  • Multi- tasking Ability
  • Willing to work extended hours

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

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