Retail Support Specialist

Total Number of Openings

1

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world's energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for Retail Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Review, interpretation and administration of various US-Based fuel retail brand programs and retail support functions
• Prepare reports as needed by the various programs
• Work with various company and external business partners to successfully execute retail brand programs
• Identify, document, and share best practices within the team

Retail Brand Programs to be handled:

• Image Execution and Customer First Programs – Address inquiries related to program and process enrolment, withdrawal and re-shop of sites
• Insurance Compliance - Generate, monitor and analyze list of active retailers subjected to compliance requirement

• Fuel Quality Investigation Process and Testing Program - Perform root cause analysis of failed fuel sample inspections

• Tobacco Compliance – Generates list of non-compliance sites and monitors compliance

• Retail Service Award – Generate list of Retail Service Awardee, prepare and reconcile Purchase Orders for invoice processing

Retail Support Functions to be handled:

• SAP Gateway Billing Process – Complete mass billings that maybe requested from Business Processing Group
• Rental Contracts - Update of equipment rentals in the system
• Freight Diversion Reimbursement – Process reimbursement and ensure that Marketers are credited with the correct amounts
• Marketer Investment Incentive Program – Ad-hoc administration of active Incentive Programs. Review and approve manual volume submission, update active program offerings and address inquiries related to volume transmission and payment inquiries
• SAP Plant Maintenance – Serves as gatekeeper for Material Master
• Retail Training Program & Mimeo Print On Demand – Review enrollment and assign applicable user access level for Retail Training Program & Mimeo Print On Demand offerings

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree holder in any field
• Customer service experience in a Business Process Outsourcing (BPO) or call center industry is an advantage
• Elevated level of customer service orientation and keenness on details
• Ability to solve problems logically and critically
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment
• Open to night and shifting schedules and willing to work on Philippine holidays

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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