Collection Specialist

2 days ago

San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱1,200,000 - ₱1,500,000 per year


Job Description:

Remote Employee BPO has an outstanding opportunity for you

Role: Collection Specialist

Compensation: Competitive Basic Salary

Incentives: $200 - $300 (Great performance = Great incentives)

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Summary

We are looking for enthusiastic and skilled problem-solvers to join our team as a Collection Specialist.

You will be an integral part of our Customer Support Center by fielding calls and questions as well as assisting with other administrative functions. You will work with both our internal and external partners in a team environment and independently while assisting in the continued growth of our company.

Responsibilities:

  • Communicate directly with customers to collect debts and resolve outstanding balances.
  • This primary function requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center scripts when handling different topics.
  • Identifying customers needs, clarify information, research every issue and providing solutions.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Required Experience:

  • Previous experience in a customer support role.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Excellent English oral and written communication skills.
  • High school or College Undergraduate.
  • Willing to work office-based
  • Willing to work in US time zone (Night Shift Philippines)
  • Willing to work on weekends and holidays
  • Ready to start immediately.
  • Pampanga based


Required Skills:

Support
Performance
Environment
CRM
Customer Support
Records
Research
Customer Service
Communication
Business
English


  • Collections Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Emapta Global Full time ₱50,000 per year

    Restoring Financial Confidence With Professional, Empathetic Collections WorkCelebrated forredefining responsible lending across Australia, our client integrates empathy, process discipline, and tailored solutions into every customer interaction. Your collections background fuels that mission-handling sensitive cases, facilitating commitment-based...

  • Account Collections Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines TOA Global Full time $45,000 - $75,000 per year

    Account Collections SpecialistLocation: ClarkWork Arrangement: Onsite, FulltimeShift: 9:00 PM - 6:00 AM | Monday - FridayUnlock your potentialAt TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and Philippines,...

  • Collections Specialist | Up to PHP50K | Day 1 HMO | Dayshift

    4 days ago

    San Fernando, Central Luzon, Philippines Emapta Full time ₱250,000 - ₱500,000 per year

    Restoring Financial Confidence With Professional, Empathetic Collections WorkCelebrated for redefining responsible lending across Australia, our client integrates empathy, process discipline, and tailored solutions into every customer interaction. Your collections background fuels that mission-handling sensitive cases, facilitating commitment-based...

  • Property Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Office Beacon LLC Full time ₱150,000 - ₱250,000 per year

    We're Hiring Virtual Assistant , Rent Collection Specialist (Part-Time | Philippines) Location:Remote (Philippines) Work Hours:10:00 AM, 2:00 PM PST Department:Property Management Employment Type:Part-TimeAre you great with details and love helping things run smoothly behind the scenes? We're looking for aVirtual Assistant - Rent Collection Specialistto join...

  • Accounts Receivable Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines halkin global Full time ₱250,000 - ₱750,000 per year

    Job Description:We are seeking a proactive and detail-oriented AR Specialist with strong communication and analytical skills to support efficient billing, collections, and account management.Key Responsibilities:Process invoices, payments, and bank reconciliations with accuracyManage high-volume accounts and ensure timely collectionsAnalyze account data to...

  • Accounts Receivable Specialist/ AR Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Magic 8 and 8 Corporation Full time ₱156,000 - ₱168,000 per year

    An Accounts Receivable Specialist manages incoming payments, properly tracking them into the system to maintain accurate bookkeeping records.Gather and verify invoices for appropriate documentation prior to paymentMaintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for,...

  • Customer Services Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines SuperStaff Full time

    We are in search of a Customer Service Specialist, who is eager to learn and grow within the company. Reporting to the VP of Customer Service, this position's primary functions are to address customer inquiries, manage incoming calls and assist new tenants.Responsibilities:Checking in daily and communicating with supervisor to receive daily...

  • Administrative Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines Strata Staff Full time

    About us:Strata is an exciting BPO Company with existing team members currently based in Australia and Angeles City, Philippines. Take your career to the next level by joining our growing familyAbout the Role:As an Administrative Specialist, you are responsible in supporting property managers in maintaining the database, prepares correspondence, and...

  • Influencer Specialist, CPG

    4 days ago

    San Fernando, Central Luzon, Philippines Collectively Full time ₱15,000 - ₱30,000 per year

    About Collectively:Collectively - part of the Brandtech Group (formerly You & Mr. Jones) -  is the global leader in influencer marketing; combining strategy, creative, and technology to deliver the most innovative influencer work. We partner with forward-thinking brands in technology, fashion, retail, gaming, entertainment, consumer goods, and more to build...

  • Business Development Specialist

    4 days ago

    San Fernando, Central Luzon, Philippines Asia Brewery Incorporated Full time ₱600,000 - ₱800,000 per year

    Location: Purok 1, Brgy. Baliti, City of San Fernando, PampangaEmployment Type: Full-TimeMust have a professional driver's license (Codes 1 & 2)Company Overview:We are a leading distributor in the beverage industry, looking for a dynamic and results-oriented Business Development Specialist to help grow our market reach. If you have strong sales acumen, a...