PCN Phones Advisor

Your Voice, Their Clarity-Delivering Support That Drives Trust

Find purpose in every conversation. As part of a company that values work-life harmony, you'll enjoy a role that lets you grow professionally while still having the time to recharge. Here, you'll be the calm voice that helps drivers resolve concerns with empathy, accuracy, and care. But at the same time, your customer service expertise helps create real impact-solving concerns with empathy, accuracy, and care.

Job Description:

As a PCN Phones Advisor, you will handle customer inquiries and resolve issues related to Parking Charge Notices (PCNs). You'll provide clear guidance, offer timely solutions, and ensure every customer leaves the call with confidence and satisfaction.

Job Overview:

Employment type: Full-time

Shift: Mid shift, Shifting

Work setup: Onsite, Baguio City

Salary: PHP 25, PHP 30,

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Mid shift, shifting schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek:

• Minimum of 1 year BPO customer service experience in any industry
• Experience in handling UK-based customers is a plus
• Experienced in call handling
• Must be a college graduate or undergraduate of any degree
• Must be willing to work on shifting schedules, holidays, and weekends
• Experience in the Car Parking industry is a bonus but not required

Your Daily Tasks:

• Handle customer-raised issues and provide appropriate solutions and alternatives.
• Follow company procedures, guidelines, and policies to ensure compliance and accuracy.
• Engage customers with professionalism and empathy to maintain strong business relationships.
• Handle PCN-related calls and provide appropriate solutions within the 10-minute threshold.
• Guide customers on how to file an appeal if they believe a PCN was issued in error.
• Provide updates and status on appeals submitted by customers.
• Assist customers with next steps if they are dissatisfied with an appeal decision.
• Support customers in settling payments to clear PCNs and provide guidance for missed deadlines.
• Answer customer queries related to how the company's PCN process aligns with the Data Protection Act 2018 (DPA).

About the Client

Driving Fairness, Accountability, and Service in Every Space

Our client is one of the UK's largest and most trusted parking service providers, known for setting high standards in customer care, compliance, and operational excellence. With cutting-edge systems and a people-first approach, they continue to shape how cities manage modern mobility-balancing convenience, integrity, and sustainability in every service they deliver.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra