ABA Intake Coordinator

2 weeks ago

Cebu City, Central Visayas, Philippines OpsArmy Careers Full time ₱900,000 - ₱1,200,000 per year

ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)
Full-time | Remote

About the Role:
The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

*Apply here:*

Key Responsibilities:

  • Outreach & Screening:

  • Contact new inquiries promptly and conduct intake screenings.

  • Collect required information and assess eligibility.

  • Provide compassionate, supportive communication to families.

  • Lead Management & Documentation:

  • Accurately record intake data in Salesforce (or similar CRM).

  • Convert qualified leads and close out ineligible or unresponsive cases.

  • Conversion & Follow-Up:

  • Re-engage paused or unresponsive families to improve conversions.

  • Provide after-hours or weekend coverage as needed.

  • Collaboration & Quality Assurance:

  • Follow standard procedures, scripts, and quality guidelines.

  • Coordinate with intake, clinical, and RCM teams for seamless transitions.
  • Participate in ongoing training and improvement initiatives.

Qualifications:

  • Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.
  • Bachelors degree or equivalent work experience preferred.
  • At least 2 years of experience in patient intake, healthcare operations, or customer service.
  • Proficiency in Salesforce or similar CRM systems.
  • Excellent English communication skills (verbal and written).
  • Strong empathy, professionalism, and phone presence.
  • Detail-oriented, organized, and data-accurate.
  • Flexible to work evenings or weekends as needed.

*Apply here:*

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