Remote Intake Specialist

6 hours ago


Cavite City, Philippines TEEMA Solutions Group Full time

Key Responsibilities

  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist. Provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints. Listen actively to understand the patient's condition and ask clarifying questions to ensure accurate information for the medical team. Maintain confidentiality and sensitivity when handling personal health information.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly. Coordinate appointment times by matching patient availability with on-call doctor schedules. Input all details into the scheduling system (EMR or CRM) with a high degree of accuracy.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing. Use our internal roster and location mapping to identify the best-suited doctor (e.g., closest available or relevant specialty) for a home visit or remote consultation. Communicate promptly with the doctor to confirm their availability and provide them with necessary patient details.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors. This includes emailing appointment confirmations, service overviews, and links for prepaid payments or telehealth sessions. Ensure patients know what to expect (e.g., doctor's ETA, how to join a video call, preparation instructions) and that doctors have the info needed (e.g., patient address, brief medical summary).
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service. Likewise, follow up with doctors to verify the visit was completed successfully. Document any outcomes or feedback. Address any additional patient needs or questions that arise post-visit (such as prescription follow-ups or further referrals, by directing to the appropriate channels).
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process. This can include handling scheduling conflicts or delays, resolving missed connections between patient and doctor (e.g. if a patient cannot locate the doctor or vice versa), and troubleshooting technical difficulties such as telehealth link problems or payment processing issues. Work quickly to find solutions, involving on-call managers or tech support if needed, to minimize disruption to care.
  • Shift Handover: Collaborate closely with other intake specialists during shift overlaps to ensure a smooth handoff of any in-progress cases. Provide clear, concise updates on pending appointments, patient situations, or issues to watch, so the next team member is fully briefed. Likewise, review handover notes from the prior specialist at the start of your shift. This teamwork is critical for maintaining continuity of service across our a 16 hours operations.
  • Administrative Tasks: Maintain organized records of all interactions in the system. Update patient profiles with relevant intake notes, ensure payment links and transactions are logged, and flag any incidents or special cases for management review. Continuously uphold Doctor2Me's standards for data accuracy, confidentiality (HIPAA compliance), and responsive customer service in all tasks.
Requirements
  • Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role. While healthcare industry experience is beneficial, it is not required for this position. Exposure to urgent care, emergency services, or telehealth environments is a plus, but candidates with strong customer service backgrounds from any industry are encouraged to apply.
  • Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication. Able to convey information calmly and effectively to patients who may be anxious or in distress. Active listening skills and a patient, empathetic telephone demeanor are a must.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service. Empathy, patience, and professionalism in every interaction – you make callers feel comforted and confident that they are in good hands. Culturally sensitive and able to build trust with a diverse patient population.
  • Organizational Skills: Exceptional multitasking and organizational abilities. Capable of juggling multiple incoming calls, scheduling tasks, and follow-ups without dropping details. Strong time-management to prioritize urgent situations appropriately.
  • Tech Savvy: Comfortable using technology to facilitate workflow. Experience with electronic medical record (EMR) systems, scheduling software, or CRM tools is preferred. Able to quickly learn Doctor2Me's internal platforms for appointment booking and documentation. Proficiency with email and basic Office/Google Suite. Ability to troubleshoot minor tech issues (e.g., guiding a patient through using a video link or resend a payment link) independently.
  • Problem-Solving: Critical thinking and quick decision-making skills to effectively match doctors with patients and resolve any scheduling or logistical conflicts. Resourceful and able to stay calm under pressure when emergencies arise, ensuring timely solutions.
  • Attention to Detail: Meticulous in recording patient information, scheduling details, and follow-up notes correctly. Committed to accuracy to avoid mistakes in appointment times, contact info, or billing details.
  • Team Collaboration: Ability to work as part of a remote team, communicating with colleagues and doctors across time zones. Reliable and punctual for your shifts, especially given the need for seamless handovers. Willing to support teammates by being flexible with shift adjustments when needed.
  • Adaptability: Comfortable working in a fast-paced, 24/7 operational environment. Willingness to continuously learn about Doctor2Me's services, coverage areas, and any new tools or protocols. Open to feedback and training to improve service quality.
  • Remote Work Setup: A dependable high-speed internet connection and a quiet, professional environment for taking calls. You must have the necessary hardware (computer, headset) to perform the job without interruptions. Self-discipline to work remotely and follow U.S. timezone hours reliably.
Shift Schedule
  • PROPOSED SHIFT SCHEDULE (DEMOSTRATION) LINK Schedule Parameters for Remote Intake Support (April 1–30):
  • 1. Shift Structure: Each day is divided into 4 fixed shifts:
  • • 12:00 AM – 4:00 AM
  • • 4:00 AM – 8:00 AM
  • • 8:00 AM – 12:00 PM
  • • 8:00 PM – 12:00 AM
  • 2. Staffing: Only 3 OptiNizers are scheduled. All 4 shifts are fully assigned every day.
  • 3. Workload Constraints: Each OptiNizer can work a maximum of 2 shifts per day (totaling up to 8 hours). There must be a minimum 8-hour break between any two of their shifts. Shift assignments are evenly rotated to ensure fairness and prevent burnout.
  • 4. Goal: Provide uninterrupted daily coverage with a small, efficient team, while maintaining rest time, balanced workload, and predictable rotation.
#J-18808-Ljbffr

  • Cavite City, Calabarzon, Philippines TEEMA Solutions Group Full time

    Key Responsibilities:● Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist. Provide a warm welcome, calmly reassure patients in urgent or stressful situations, and collect initial information with empathy and efficiency.● Patient Information Gathering:...


  • Quezon City, Philippines OpsArmy Full time

    Legal Intake Specialist (Philippines | Remote) OpsArmy Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Legal Intake Specialist (Philippines | Remote) role at OpsArmy Legal Intake Specialist (Philippines | Remote) OpsArmy Manila, National Capital Region, Philippines 1 day ago Be among the first 25...


  • Quezon City, Philippines OptiNizers Full time

    Remote Intake Specialist (Remote Front Desk & Customer Service Talents) Join to apply for the Remote Intake Specialist (Remote Front Desk & Customer Service Talents) role at OptiNizers Remote Intake Specialist (Remote Front Desk & Customer Service Talents) Join to apply for the Remote Intake Specialist (Remote Front Desk & Customer Service Talents) role...


  • Quezon City, Philippines Buscojobs Full time

    Overview Legal Intake Specialist Philippines Remote job... 1600 Pasig City, National Capital Region Scale-X Solutions Posted 5 days ago Job Description Permanent This is a remote position. JOB DESCRIPTION: PERMANENT DAY SHIFT - REMOTE Virtual Assistant - Administrative Organization type : Legal firm Work Schedule : 9-5 AEST To start 30 hours per week, may...

  • Intake Specialist

    3 weeks ago


    Cebu City, Central Visayas, Philippines CallTek Full time

    We are seeking a confident and professional Intake Specialist to join our growing team. This role combines sales and administrative responsibilities and serves as the first point of contact for prospective clients. You'll guide potential clients through initial consultations, helping them take meaningful steps toward resolving their legal matters.Key...


  • Cebu City, Philippines SMDigital Full time

    Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO! If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses, healthcare benefits, and a great culture of talented, like-minded Filipinos who are...

  • Graphic Specialist

    3 weeks ago


    Cavite City, Calabarzon, Philippines Remote VA Full time

    OverviewJob Title: Graphic SpecialistLocation: Fully RemoteSchedule: Full-Time (9am to 5pm EST)Remote VA is looking for a talented and creative Graphic Specialist to join our dynamic team. As a Graphic Specialist, you will be responsible for creating visually compelling graphics that effectively communicate our brand message across various platforms,...

  • Intake Specialist

    3 weeks ago


    Mandaluyong City, National Capital Region, Philippines Pearl Full time

    Work Arrangement:Fully RemoteJob Type:Full-TimeWork Schedule:Split-shift availability required:Morning block (e.g., 7:00 AM – 11:00 AM PST)Evening block (e.g., 4:00 PM – 8:00 PM PST)*May adjust to a continuous 8-hour shift depending on evolving needs*Holiday Orientation:US HolidaysAbout Pearl TalentPearl works with the top 1% of candidates from around...

  • Intake Specialist

    3 days ago


    Mandaluyong City, National Capital Region, Philippines Pearl Full time $90,000 - $120,000 per year

    Work Arrangement: Fully RemoteJob Type: Full-TimeWork Schedule:Split-shift availability required:Morning block (e.g., 7:00 AM – 11:00 AM PST)Evening block (e.g., 4:00 PM – 8:00 PM PST)*May adjust to a continuous 8-hour shift depending on evolving needs*Holiday Orientation: US HolidaysAbout Pearl TalentPearl works with the top 1% of candidates from...


  • Tarlac City, Central Luzon, Philippines RemoteVA Full time

    Medical Virtual Assistant / Intake CoordinatorJob Type: Full-time / Part-timeLocation: Remote / On-siteJob Overview: The Medical Virtual Assistant / Intake Coordinator plays a crucial role in patient intake, administrative support, and healthcare coordination. This position ensures a seamless intake process while managing patient information, scheduling, and...