Secretary / Administrative Assistant (ABA Agency)

2 weeks ago

Davao City, Davao, Philippines Remote VA Full time ₱200,000 - ₱250,000 per year

We are a growing ABA agency seeking a highly organized, reliable, and professional Secretary/Administrative Assistant to support our daily operations. This role requires excellent English, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. You will be the first point of contact for families, BCBAs, RBTs, care managers, and partner agencies—helping ensure smooth scheduling, documentation, and coordination across the organization.

Key ResponsibilitiesAdministrative & Office Management
  • Manage phone calls, emails, messages, and general communication.
  • Schedule evaluations, BCBA appointments, supervision sessions, and parent trainings.
  • Maintain organized digital files (LPHA forms, staff credentials, consents, intake forms, insurance documents).
  • Track authorizations, service hours, expirations, and renewals.
  • Assist with staff onboarding: collecting IDs, certifications, background checks, employment paperwork.
  • Enter and maintain data in internal systems (Durable, , spreadsheets).
Client & Staff Coordination
  • Serve as the main point of contact for parents/caregivers regarding scheduling and paperwork.
  • Communicate with insurance companies, service coordinators, and schools.
  • Support BCBAs with scheduling, documentation reminders, and follow-up tasks.
  • Maintain calendars, reminders, and weekly service logs.
Billing & Compliance Support
  • Prepare documentation required for billing and authorization submissions.
  • Track session notes, timesheets, and compliance forms.
  • Notify leadership of missing documentation or potential compliance issues.
Qualifications
  • Excellent English communication skills (spoken and written).
  • Prior administrative, secretarial, or scheduling experience—preferably in a healthcare or ABA setting.
  • Familiarity with ABA documentation, insurance forms, or therapy scheduling is a strong advantage.
  • Experience using tools such as , Google Workspace, Durable, or similar platforms.

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