
Billing and Collection Assistant
4 days ago
Key Responsibilities:
1. Billing Operations:
Create and issue billing statements and invoices for tenants, including rent, utilities, and other charges.
Ensure accuracy and adherence to company policies regarding billing practices.
2. Collections Management:
Monitor accounts receivable and follow up with tenants on overdue payments through calls, emails, and letters.
Maintain accurate records of collection activities and update tenant payment status in the accounting system.
3. Customer Communication:
Serve as the primary contact for tenant inquiries related to billing, payment processing, and lease agreements.
Address and resolve tenant complaints or disputes regarding charges in a professional and timely manner.
4. Account Reconciliation:
Assist in the reconciliation of accounts receivable, ensuring all payments are accurately recorded and discrepancies are investigated.
Prepare and maintain reports on outstanding balances and payment histories.
5. Data Entry and Documentation:
Input and update billing information in property management software and maintain organized records of all transactions.
Handle filing and documentation related to billing and collections with attention to detail.
6. Reporting:
Prepare reports on collections progress and aged accounts for management review.
Assist in preparing financial statements related to revenue and receivable accounts as needed.
7. Collaboration:
Work closely with the accounting team and property managers to facilitate accurate billing processes.
Coordinate with maintenance and operations teams regarding tenant billing for services rendered.
8. General Administrative Support:
Assist with other administrative tasks as assigned, including creating and maintaining spreadsheets, filing, or scheduling meetings.
Provide support in special projects or audits related to billing and collections.
Qualifications:
High school diploma or equivalent; Associate's degree in Finance, Accounting, or a related field preferred.
Previous experience in billing, collections, or accounts receivable (1-2 years preferred) in a property management or retail environment.
Familiarity with property management software is a plus.
Preferred Skills:
Excellent attention to detail and accuracy in handling financial data.
Strong organizational and time-management skills with the ability to handle multiple priorities.
Proficient in Microsoft Office Suite, particularly Excel; familiarity with billing software is beneficial.
Good communication skills, both written and verbal, to effectively interact with tenants and employees.
Working Conditions:
Mostly office-based with standard business hours; flexibility during high-volume periods may be required.
Collaborative environment involving regular interaction with various departments.
Benefits:
Competitive salary and benefits package including HMO, Vacation and Sick Leaves.
Opportunities for career advancement and professional development.
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