Outbound Sales Executive

3 days ago

Pasay, National Capital Region, Philippines Royal Caribbean Cruises Ltd Full time

POSITION SUMMARY

This position is responsible for selling Silversea cruises and related shore sideproducts and services to the consumer, via outbound telephone salesactivities. Utilize web and other lead and inquiry sources to generate salesand grow long-term customer relationships. Develop customer relations byinitiating calls, emails or other types of contacts to consumers,recommending appropriate voyage and vacation packages. Work directlywith the consumers to provide a personalized luxury customer serviceexperience. Work within the global sales and support teams for theachievement of customer satisfaction, revenue generation, and long-termsales goals in line with company vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Sell Silversea cruises and related shore side products and services,using outbound consumer contacts. Maintain contact with all clients to ensure high levels of clientsatisfaction and optimize long-term customer value.

 Employ technical selling skills and product knowledge in all areas togive effective presentation of Silversea products and services.

 Meet assigned monthly, quarterly, and annual targets.

 Manage a high volume sales-focused workload, meet productivity goals,and optimize the selling process through pro-active customer contact. Communicate and interact effectively with decision makers, at alllevels internally and externally.

 Maximize all opportunities in the process of closing a sale; serviceexisting cruise bookings booked direct, and exercise upsellopportunities throughout the life of the customer relationship.

 Sell consultatively, using active listening skills, and makerecommendations to prospects and clients.

 Help to develop a database of qualified leads and inquiries throughreferrals, direct mail, and email

 Quickly apply new skills and multi-task to achieve peak levels ofperformance.

 Assist in departmental sales efforts to move soft sailings and lastminute inventory.

 Maintain accurate records of all clients and potential clients, utilizingcompany-supported technology tools and processes.

 Adhere to all company policies, procedures and business ethics codes.

 Other duties as assigned by supervisor.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

 Demonstrate ability to interact and cooperate with all companyemployees.

 Build trust, value others, communicate effectively, drive execution,foster innovation, focus on the customer, collaborate with others, solveproblems creatively and demonstrate high integrity.

 Maintain professional internal and external relationships that meetcompany core values.

 Work both in a small local team and within a larger global team in ahighly motivated, competitive environment toward a common goal.

 Proactively establish and maintain effective working teamrelationships with all support departments. 

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