Operations & Administrative Coordinator (Zoho CRM Expert)

Job title: Operations & Administrative Coordinator (Zoho CRM Expert)

Type of employment: Full-time (Remote)

Budget: $5/hr - $10/hr

Shift Schedule: 8:00 AM 5:00 PM PST

Role Overview:

We are seeking an experienced Operations & Administrative Coordinator with strong skills in Zoho CRM and administrative support. The role ensures smooth internal and client operations by maintaining accurate data, processing payments, managing client portals, and coordinating essential services. This position enables leadership to focus on growth and strategic initiatives by handling day-to-day operational workflows.

About the Employer:

We are a trusted provider of premium holiday lighting and architectural lighting solutions for residential and commercial properties. Our focus is creating outstanding customer experiences, delivering high-quality lighting designs, and building long-term client relationships. We value reliability, efficiency, and continuous improvement in everything we do.

Company core values:

• Integrity and honesty in all client interactions.
• Commitment to customer satisfaction and long-term relationships.
• Dedication to growth, efficiency, and continuous improvement.
• Team-oriented collaboration, with openness to learning and sharing new ideas.
• Long-term commitment and cultural fit to grow with the company.

Key Responsibilities:

• Maintain and update Zoho CRM product, service, pricing, and client data
• Manage client portal access (e.g., CompanyCam), provide support and usage monitoring
• Track payments, process deposits, create invoices, apply discounts or late fees through Zoho Books
• Record and process referral and incentive programs with timely fulfillment
• Support project operations by entering scopes of work, estimates, and job details
• Coordinate specialized services such as tree trimming, insurance certificates, and weather-related communication with clients
• Communicate regularly with clients and internal teams to ensure smooth workflows
• Assist with audits, reporting, and ongoing process improvements
• Contribute to the creation and enhancement of Standard Operating Procedures (SOPs)

Required skills and qualifications:

• Expert experience with Zoho applications (Zoho CRM, Zoho Books, Zoho Forms, etc.)
• Excellent English communication skills (written and verbal)
• Extensive experience in Operations and Administrative support roles
• Client portal system experience such as CompanyCam, customer portals, or project portals
• Basic accounting and bookkeeping knowledge including invoicing, payment processing, deposits, discounts, and payment tracking
• Highly tech-savvy with the ability to learn new software quickly
• Strong organizational skills with high attention to detail and accuracy
• Ability to work independently, prioritize multiple tasks, and meet deadlines
• Strong problem-solving skills and initiative in improving workflows

Preferred Qualifications

• Experience in client support roles
• Familiarity with project management and administrative coordination.
• Knowledge of SOP creation and workflow optimization
• Creative mindset and interest in process improvement

What We Offer:

• 100% Remote work setup
• Opportunity to support a growing US-based lighting company
• Stable, long-term role for the right candidate
• Collaborative and values-driven team culture

How to Apply:

1. Kindly go to this link: https://www.careers-

Note: The job title may be different, but the job details are the same

1. Please note that only shortlisted candidates will be contacted.

2. Anyone who does not follow the instructions above and the ones indicated on the form will not be considered.

Job Type: Full-time

Pay: Php49, Php98,000.00 per month

Benefits:

• Work from home

Work Location: Remote