Commercial Insurance Broker Assistant

4 days ago

Work from Home, Philippines Dynamic Offshore Pty Ltd Full time ₱35,000 - ₱50,000 per year

Position Title: Commercial Insurance Broker Assistant

Schedule: Monday – Friday, 9:00 am - 5:30 pm QLD, AU Time or 7:00 AM – 3:30 PM PH Time

Holiday to follow: QLD, AU Holidays

Workdays: Mon - Fri

Work Set-up: Work From Home or office.

Work Details: Full-time

About the Role:

We are seeking a detail-oriented and client-focused Commercial Insurance Broker Assistant to support our Australian client, a reputable insurance brokerage firm. You will play a key role in the back-office and administrative support of insurance brokers, ensuring smooth processing of commercial insurance documentation, policy servicing, and client communication.

Key Responsibilities:

  • Assist brokers with the preparation and processing of new business, renewals, and endorsements for commercial insurance policies.
  • Liaise with underwriters and insurers to gather quotes, binders, and policy documentation.
  • Enter and maintain accurate client and policy data in CRM and insurance systems (using SCTP/SVU and Insight platforms.).
  • Review and validate policy schedules, endorsements, and other documents for accuracy and compliance.
  • Prepare Certificates of Currency, client summaries, and other required reports.
  • Support claims lodgment and follow-up on behalf of clients when needed.
  • Ensure timely and professional communication via email or phone with clients, insurers, and internal teams.
  • Maintain compliance with relevant Australian insurance industry regulations and internal procedures.
  • Perform general administrative duties as required by the brokerage team.

Qualifications & Requirements:

  • Minimum 2 years of experience in insurance support, preferably within a BPO setting or Australian insurance market.
  • Strong knowledge of commercial insurance products (e.g., public liability, property, professional indemnity, etc.).
  • Strong knowledge in claims management and endorsement processing/renewal processing.
  • Experience in managing claims, primarily in motor and property claims, with a particular focus on SCTP usage.
  • Familiarity with Australian insurance platforms (SCTP/SVU and Insight).
  • Excellent written and verbal communication skills in English.
  • High attention to detail and accuracy.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and CRM systems.
  • Ability to work independently and manage multiple tasks under tight deadlines.
  • Willingness to work during Australian business hours.

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Work from home

Application Question(s):

  • How much would your asking salary package (PHP) be?

Experience:

  • commercial insurance (Australia) support: 2 years (Required)
  • SCTP/SVU and Insight: 2 years (Required)

Work Location: Remote

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