Management/Technical Support Assistant

Role Summary:The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and...

POSITION: Management/Technical Support Assistant (Job Order) (Provident Fund Management System Division)Location: MakatiFunctions:Prepares and analyzed Journal Tickets, Self-Responding Tickets and supporting documents, validates various transactions against c journal tickets within the area of responsibility.Assists the Senior Analyst in the supervision and...

As a Technical Support Tier I, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate technical teams. This role...

Responsibilities: ​ Technical Enquiries • Resolve technical enquiries to a high level • Select and explain the best solution for the customer's needs • Follow up to ensure action or resolution • Organise freight collection for return-to-base repairs • Open Service Calls in Salesforce & Priority • Follow up open...

ResponsibilitiesThe Technical Assistant will provide support in the following aspects of product management as follows; Marketing, Sales Management, Inventory Control, Receivables Control and Expansion of LineConduct thorough needs analysis and assessments to understand customer requirements, and provide technical expertise and guidance on our products and...

Responsibilities:Providing technical support to teams within the organization when requiredResolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.Maintaining and updating technical documents and proceduresIdentifying and resolving system issuesPerform daily system monitoring,...

Assist in the design and development of training programs through systematic Training Needs Analysis (TNA).Facilitate and implement technical training sessions in alignment with organizational service standards.Maintain accurate and updated documentation of all training activities, resources, and training equipment usage.Prepare competency evaluations and...

Role Summary: The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and...

Job Title: Technical Support SpecialistOverview: As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our platforms and applications. Your primary responsibility will be to provide technical support and troubleshooting services to customers, resolving issues efficiently and effectively.Responsibilities: Provide...

The Technical Support Intern assists the IT or support team in troubleshooting technical issues, providing user support, and maintaining systems and hardware. This role is ideal for students or recent graduates looking to gain hands-on experience in tech support.Key Responsibilities:Assist in resolving hardware, software, and network issuesProvide support to...