Team Leader

We're Hiring: Team Leader (BPO Setup) Are you a results-driven leader with a passion for coaching and developing high-performing teams? Join XtendOps as a Team Leader and take charge of driving operational excellence and client satisfaction from legal intake law firm account. Location: Onsite – Cebu Schedule: Night shift Experience: At least 2 years...

About the role Reporting to the Operations Manager, this full-time Team Leader role will be based at our modern office in Cebu City, Cebu. As a Team Leader for our Travel Account, you will be responsible for leading and developing a high-performing team that delivers exceptional customer service to our global clients. This is an excellent opportunity to...

Testimony Video: Job Description - Team Leader - Property ManagementAbout the Role:As a Property Management Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led...

Role Overview:The Team Leader – Customer Service Operations is responsible for leading a team of customer service representatives in a fast-paced, 24x7x365 operational environment. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for...

We are seeking a results-driven and people-focused Team Leader to manage a team supporting a Legal Intake / Law Firm account in a BPO environment. The Team Leader will oversee daily operations, ensure service quality, and coach the team to deliver accurate intakes and exceptional client support. A background in legal intake or law firm support is...

About the job: Assistant Manager/Team Leader (Cebu) | OnsiteWork Setup: 100% onsite (Cebu)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance-specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or similar experience.

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come...

We are Planas Chuliganas, a European BPO with a 500+ strong team, expanding in Cebu We're looking for a dynamic Team Leader who thinks outside the box and is hungry to deliver excellence. You'll work closely with our client, and lead a team supporting customers in various channels.What You'll Do:Lead, inspire, and challenge your team to think beyond the...

Qualifications :With at least 1-2 years of experience as a Team Leader and sales experienceKnowledgeable in managing NPS or CSAT and AHTsuHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and...

We're looking for a Team Leader to oversee a team of agents, ensuring performance meets key KPIs such as AHT, CSAT/NPS, QA, conversion, and adherence. The role involves monitoring metrics, coaching team members, handling escalations, and driving continuous improvement to meet operational goals.Key ResponsibilitiesMonitor daily, weekly, and monthly agent...