Customer Support Specialist

6 days ago

San Juan, National Capital Region, Philippines GAKKEN (Phils.), INC. Full time ₱250,000 - ₱500,000 per year

GAKKEN Philippines INC. is continuously growing and we want YOU to be part of it Join our team, TODAY

Are you a results-driven professional with a passion for customer success and account management? We're seeking a Customer Support Specialist to manage and nurture existing client accounts through regular monthly visits. In this role, you'll deliver outstanding customer service, build long-term relationships, and identify opportunities to drive revenue growth and customer retention.

What we are looking for:

  • Graduate of any 4-year Business-related course or program
  • Preferably with Sales Background
  • Solution-oriented mindset
  • Strong sense of integrity, trust, and commitment
  • Innovative thinking and adaptability
  • Excellent business communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Customer service excellence
  • Strategic sales planning and management
  • Neat, pleasant, and professional appearance
  • Able to work under pressure and with minimal supervision

What you'll be doing:

  • Achieves and meets the monthly sales quota
  • Responsible for maintaining all existing accounts through excellent after-sales service
  • Ensures 100% account coverage for all assigned accounts within assigned areas
  • Ensures to maximize the use of CRM tool for reporting and monitoring of closure of clients concern
  • Ensures processing accurately of all client's order received within the given timeline
  • Maintains and strengthen business relationship with clients thru visit and use of customer feedback form
  • Prepare and submits daily, weekly, monthly and quarterly reports on time
  • Participates on bidding process with due diligence

Why Join us?

At GAKKEN PHILIPPINES INC., we believe that great work deserves a great reward. That's why we offer compensation and benefits that support your success.

Here's a glimpse of what you can expect:

  • Performance Incentives upon Regularization
  • Perfect Attendance Award
  • Comprehensive health insurance and life insurance
  • Company Leaves (VL, SL, Birthday Leave & Emergency Leave)
  • Company/Financial/Emergency Loan Program
  • Ongoing training and professional development programs
  • Opportunities for career advancement and leadership roles

About us

Gakken Philippines Inc. (GPI) with over 30 years of excellence, GPI is a trusted distributor of top-tier printing and finishing solutions, representing renowned global brands that set industry benchmarks. Our decades of experience reflect our unwavering commitment to empowering businesses with innovative technologies and reliable products.

We offer a diverse portfolio of solutions catering to various printing and finishing needs, ensuring exceptional quality and advanced capabilities.

If you're ready to take the next step in your accounting career, join our dynamic and growing organization. We encourage you to apply now.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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