Customer Care Specialist

4 days ago


San Juan, National Capital Region, Philippines Public Safety Mutual Benefit Fund, Inc. (PSMBFI) Full time ₱150,000 - ₱250,000 per year

Duties and Responsibilities

  • Assists members in their various transactions with PSMBFI
  • Handles general members' inquiries from different platforms (website, social media, email, text, call, walk-in, etc)
  • Responds to incoming communications and walk-in members' inquiries about the status of benefit requests, membership benefits, and other optional plans.
  • Ensures customer satisfaction by meeting customer needs in a courteous and timely manner
  • Provides assistance on other related customer service campaigns that aim to increase customer loyalty and repeat businesses
  • Performs tasks as provided for in the updated and approved PSMBFI Operations Manual
  • Performs other related functions as directed by superior

Qualifications

  • Bachelor's degree
  • With relevant trainings on customer service
  • Proficient in MS Office applications
  • Strong composition and prioritizing skills
  • Ability to maintain confidentiality
  • Good written and oral communication skills

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